Service Desk Analyst

Are you keen to joining a truly caring organisation, as their Service Desk Analyst? You will provide 1st to 2nd line support, there isn’t a lot of red tape. You will also have the opportunity to get involved with project alongside of tasks.

Salary: up to £35,000 (12 month FTC)

Location: London, 3/4 days a week onsite

Key Responsibilities as an Service Desk Analyst:

• You will be providing 1st and 2nd line support, You will have confidence troubleshooting and administering.
• Patching networks and troubleshooting networks, plus working on printers.
• Provide support with technologies such as; Office365, Sharepoint, Teams, Active Directory, Azure.
• Provide a high level of customer service via direct phone and email support, including remote support and ensure Service Level Agreements are consistently met.
• Actively own, manage, monitor, troubleshoot and resolve queries and incidents reported to the Service Desk and prioritise, resolve or correctly refer to the relevant support teams.

Ideally as an Service Desk Analyst you’ll have:

• Experience with Azure.
• Office 365 administrator.
• Experience in customer facing environment.

Sound like you? Please apply directly for more detail!