Service Desk Analyst

A well-established private equity company is looking to hire a talented Service Desk Analyst to join their London team. An ideal candidate will be a self-motivated, energetic "go-getter" with strong organisational skills to work within the IT team in a very high volume and demanding help desk.

Key Responsibilities:

Resolving Incidents and Service Requests associated with end user software, PC hardware and mobile technologies

Documenting all actions on the ticket in Zendesk/ServiceNow, detailing diagnostic and troubleshooting

Keeping customers informed on progress of their ticket until they have agreed the resolution

Providing enhanced support for identified key leaders

Taking care of the firm's hardware assets by timely and accurate recording of all asset assignments

Assisting with Laptop builds and configuration

Key Skills and Requirements:

Advanced understanding of Windows Server

Ability to troubleshoot and correct problems

Exchange/O365 support and configuration

Microsoft SCCM or Intune understanding

Ability to quickly learn new skills and technologies

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.