Service Desk Analyst

Your new company
Service Desk Analyst required on a 12 Months FTC basis for reputable public sector organisation based in Newcastle to provide 1st line support and customer service for an out of hours service that supports a range of public sector clients across the UK. Various shifts available covering evenings and weekends up until midnight.

Your new role
As a Service Desk Analyst you will be required to provide excellent customer service and answer a variety of basic technical queries across various channels which could include, telephone, email, instant chat, remote support tools and service monitoring tools. You will be required to record all customer enquiries and requests, following predefined processes, troubleshooting problems using technical knowledge, accurately documenting actions and recording solutions.

What you'll need to succeed

• Excellent customer service and communication skills
• Basic 1st line IT skills across Microsoft technology including Office
• Any IT Certifications would be desirable but not essential
• Willingness to learn new skills
• Flexibility to work evenings and weekend shifts on a rota system

What you'll get in return
This exciting new role offers a chance to develop your first line technical support skills, offers a salary of £23,500, over 30 days annual leave and remote working with just one visit to site in Newcastle per week.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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