Address
SalaryFull time permanent
Location: York
Salary: £25,138 to £27,979 per annum
Introduction to York St John University
Situated in the heart of the historic city of York, and with the addition of our London Campus, York St John University has a long and proud tradition as a distinguished higher education provider.
Our success is founded on the quality of academic teaching and research, our thriving campus environments, our professional and pastoral support, and our values of an inclusive, innovative and ambitious community with a strong sense of belonging.
The Team
ITS (Innovation and Technology Services) is the University's IT directorate, responsible for the maintenance and onward development of IT Services that support the University's business needs and the development and design of innovative new services in support of the University's Digital Strategy.
The role
The IT Service Desk Analyst will work as part of the team that provides first line support, both physical and virtual, to all ITS users within the University. The role will be responsible for being the first point of contact for ITS queries and for managing the resolution and escalation of these queries.
Required Skills and Experience
As the front face of ITS, staff on the Service Desk are expected to provide knowledgeable and professional advice to all University users; providing an excellent experience for both staff and students in the use of a wide range of exciting IT services, the post holder is expected to have a good understanding across a broad range of ICT disciplines.
The role will be expected to work to agreed operating procedures and support the delivery of ITIL Problem Management, as daily analysis of problems is required to establish root cause and thereby reduce recurring incidents.
The post holder will have excellent customer service skills and is expected to maintain the high reputation of the department across the University.
Further Information
For informal enquiries about this role please contact Fatimah Alsabyani via email:
It is anticipated that the selection process will include an interview and task. Further details will be provided if you are shortlisted for interview.
Unfortunately, this role is not eligible for Skilled Worker Visa sponsorship however we welcome candidates applications if they are able to evidence right to work in the UK via an alternative route.
We offer a range of family friendly and inclusive policies and facilities to support staff from different backgrounds. As part of our commitment to providing an inclusive working environment, consideration is given to all requests for job share or flexible working arrangements.
Application process support
We are keen to support you throughout the recruitment process. Before starting your application please refer to the attached 'candidate guidance document' which provides advice about completing the application process.
If you require a reasonable adjustment in order to apply for this position please contact vacancies@yorksj.ac.uk. Within the application form there is an opportunity for you to request a reasonable adjustment at the interview stage of the process, however if you wish to discuss this in further detail at any point in the process please do not hesitate to contact us. The following resource may help you adapt the device you are using to apply to suit your needs
Please note that CVs are not accepted in place of the application form. Within the application process you will be asked to answer a selection of work-related questions. Our aim is to get to know you, and understand your individual skills and experience, and how you would apply these within the role. We are aware that ChatGPT can assist you with this, but we would prefer you to share your answers in your own words.
Our benefits package
We offer a wide range of employee benefits including -
- Excellent annual leave entitlement, including five discretionary university closure days over the Christmas period
- Disability leave (applies to staff who have disclosed a disability and is also available to staff with disabled dependants)
- Pension scheme
- Health Cash Plan after six months service
- Employee Assistance Programme
- Paid leave for Armed Forces Reservists
- On-campus courses, one-to-one tutorials, and online resources to help you develop your digital skills and work with new software
- Relocation expenses package for certain roles
- Reimbursement of Skilled Worker Visa application fees and for additional costs
Further information about life at YSJ
Read more about our culture, inclusive community, working arrangements and benefits for York St John employees
The latest news, views and stories from our staff and students can be found
We are committed to managing and reducing our environmental impact and to promoting sustainable development wherever we can, read more
Closing Date - Tuesday 14 May 2024 at midnight
Provisional Interview Date - Tuesday 04 June 2024
