Service Desk Analyst

What we’re looking for:

• Do you have excellent customer service skills, in person, virtually and on the phone?

• Are you a self-motivated achiever with excellent, easy to understand communication skills?

• Do you have an industry recognised certification either in CompTIA, Service Desk Institute Analyst or ITIL foundation?

• Do you have an IT Service Desk background?

• Do you like to solve problems or have experience of handling Service Desk incidents?

• Are you good at managing business/customer expectations?

If so, this role is perfect for you!

Here at Peabody, we have opportunities for a Service Desk Analyst on a Permanent basis at our Westminster Bridge Road office, based near Waterloo or Lambeth North Tube Station.

A bit about the role:

As a Service Desk Analyst, you will be able to translate between technical and business requirements and act as a bridge between technical and non-technical stakeholders.

You will need to present complex technical information to in a simple non-technical way to ensure internal customers understands.

Some of the key results for the role include:

• Developing and maintaining relationships with external and internal stakeholders to support our customers.

• Working with a number of applications/systems undertaking analysis, diagnosis and provide a resolution.

• Taking ownership of incidents and requests, following up concerns and communicating progress in a timely manner.

• Ensuring all incidents and Service Desk requests meet the teams service level agreement with the business.

Hybrid working with a minimum of 2 days working in the office is required

A bit about us:

160 years after it was established, Peabody is one of the oldest not-for-profit housing associations in the UK.

The Peabody Group is responsible for more than 107,000 homes, with around 220,000 residents across London and the Home Counties. We also have around 20,000 care and support customers.

Our purpose is to help people flourish, and we are getting closer to residents by taking a local approach.

We are committed to delivering a responsive and easily accessible repairs service and investing in our existing homes so they are safe and well maintained. Our retrofit projects will make thousands of our homes more energy efficient.

We work with councils and communities to promote economic inclusion, tackle inequality and poverty, and prioritise wellbeing.

Here just a few of the benefits for working at Peabody:

• Flexible and hybrid working (depending on the role)

• Up to 30 days’ annual holiday plus bank holidays

• Competitive salaries that are benchmarked regularly against current market rates 

• Two additional paid volunteering days each year 

• Flexible benefits scheme, including family friendly benefits and access to a discount portal 

Are you ready to apply?

PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.

To be considered for the position ofService Desk Analyst, please click on the ‘Apply Now’ button and submit both your CV and a bit about why we should consider you for the role. 

If you need to ask us anything else at all, feel free to drop an email to Julie-Ann.O'Malley@Peabody.org.uk, Talent Specialist and one of our team will be in touch.

Peabody reserves the right to close this advert before the advertised closing date, depending on the number of applications received.