Address
Form of workThe Company
My client are a large music media and entertainment business based in West London. Organic growth sees them recruiting for a Service Desk Manager to join their vibrant team.
The Role
This role will manage a team of 5-6 1st, 2nd and 3rd liners and will be hands on fulfilling the responsibilities of a 2-3 liner.
Overall responsibilities include:
- Ensure efficient operations, monitor service levels, and optimise ITIL-based processes.
- Act as a technical subject matter expert, assisting with complex issues.
- Interact with customers to address concerns and ensure high satisfaction levels.
- Track and analyse Service Desk metrics, implementing improvements as needed.
- Identify training needs, conduct sessions, and support team member development.
- Collaborate with other IT teams, fostering a cross-functional and collaborative environment.
- Drive a culture of continuous improvement, implementing and measuring effectiveness.
Your Profile
To apply for this role you will have at least 3 years experience in a similar role and have managed at least 4 people. You will be one of the faces of IT therefore you will have impeccable communication skills as you will be liaising with other departments as well as senior stakeholders. Due to the busy nature of this role you will be expected to work in the office 5 days a week.
Salary & Benefits
- £58,000 - £65,000
- 25 days holiday
- Excellent offices
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