Service Lead - Safer Estates

Join us in a leadership role as a Service Lead at Torus Group. In this position, you will be overseeing the Safer Estates Team Leaders and managing the Safer Estates Team as a whole. Your responsibilities will include guaranteeing the delivery of high-quality services in the realm of Safer Estates Management, covering areas such as Anti-Social Behaviour, Domestic Violence, and hoarding. This will involve close collaboration with other departments within the organization and establishing strong partnerships with external agencies.

Responsibilities:

• Lead, manage, supervise, motivate and develop teams to enable provision of high-quality services.
• Assist the Regional Director to develop a Safer Estates Strategy.
• Review the Anti-Social Behaviour and Domestic Abuse Policy, Tenancy Policy and any associated policies and procedures; working with customers, the Local Authorities and other key stakeholders, to ensure they are current and compliant with relevant legislation and best practice.
• Support the local authorities in the delivery of their Community Safety Strategy.
• Ensure timely, effective case management, working closely with the Neighbourhood Teams and Legal as required.
• Establish, develop and maintain relationships with partners to effectively deliver the Safer Estates Strategy.
• Work with IT and Business Assurance to ensure that the Case Management system is effective and delivers robust performance monitoring and KPI information.
• Ensure the delivery of customer focused responsive services, including via on-call rota.
• Work with Business Assurance to ensure that customer and stakeholder feedback shapes Safer Estates service delivery and improved ways of working.
• Coordinate with other Managers and Teams across the business to implement Every Contact Counts across the business.
• Implement effective performance management systems to meet corporate and service area requirements, to achieve continuous service improvement and the development of a performance management culture.
• Create a team culture of performance and encouragement, including ensuring that performance is discussed in Team meetings and during staff performance reviews.
• Oversee any workplans and risks associated with the Safer Estates Service.
• Deliver projects and programmes associated with the service area.
• Assist with the management of budgets
• Ensure regular audits are completed, to ensure that processes and policies are being followed.
• Ensure that the Safer Estates Service complies with relevant legislation and best practice.
• Support the delivery of value for money services, providing cost-effective, efficient, quality services to meet existing and potential customers’ needs.
• Prepare reports and statistical data as required including those required for Board.
• Work with the Communications Team to manage risks, promote successful case outcomes and ensure regular communication both internally and externally
• To promote safety and protection of vulnerable adults and children by ensuring that all safeguarding issues and concerns are reported promptly in accordance with Local Authority and Torus Safeguarding Policies.

Skills & Experience:

• Degree level education, or equivalent, or demonstrable experience
• Evidence of implementing strategies, policies, operational plans and managing risk
• Excellent IT skills
• Excellent knowledge of industry best practice and the ability to integrate this into policy, procedures and processes
• Demonstrable governance and financial compliance management experience to ensure robust and compliant operations.
• Excellent knowledge of housing management related IT Systems.
• Experience of performance management including setting, agreeing and monitoring standards.
• Up to date knowledge of national agenda and current policy issues in the housing sector and best practise in the field.
• Extensive knowledge and understanding of the relevant legal frameworks.
• Experiencing managing change through combining excellent project management skills with an inclusive style to deliver intelligence led improvements.
• Ability to engage with staff, peers, board members, tenants and external partners to build relationships based on honesty, trust, mutual respect and integrity to inspire confidence and respect.

What we offer:

Join our team and enjoy a wealth of benefits designed to enhance your work-life balance and well-being. Here's what we offer:

• Generous Annual Leave: Start with 25 days plus bank holidays, increasing to 30 days after five years of dedicated service.
• Family Support: Enjoy enhanced maternity, paternity, and adoption pay, ensuring you can focus on what matters most during significant life events.
• Financial Flexibility: Take advantage of our holiday purchase scheme, Aviva pension plan, and Salary Finance for affordable loans. With Wagestream, access a portion of your pay instantly.
• Travel and Transport: Explore our lease car scheme and employee discounts on various products, including bikes and holidays.
• Continuous Learning: Access a range of learning opportunities, including e-learning workshops and support for professional qualifications.
• Recognition and Well-being: Participate in our reward and recognition schemes, volunteer in your community, and benefit from enhanced sick pay and discounted gym memberships.
• Flexible Working: We champion flexible and agile working, supporting your individual needs and preferences.
• Comfortable Workspaces: Enjoy well-designed offices with excellent public transport links, alongside access to employee assistance programs and occupational health support.
• Health and Wellness: For eligible employees, we offer BUPA health expenses coverage, ensuring your health needs are taken care of.

Interview Process:

Candidates will undergo in-person interviews, consisting of a competency-based interview and a presentation.

Join us and thrive in a supportive environment that values your personal and professional growth.