Service Operations Administrator (Apprenticeships)

Reference number: JR235322

Location: Hybrid working - home and our office at Universal Square, Manchester, UK

Working pattern: Full-Time

Contract Type: Permanent

Number of roles: 2

Salary: GBP21,255 - GBP22,863 per annum

We are looking for a Service Operations Administrator (Apprenticeships) to join our team.

As Service Operations Administrator, you'll provide a smooth learner experience throughout their Apprenticeship, from the start of their Apprenticeship, from scheduling their functional skills exams to scheduling of End Point Assessment activities for achievement of their Apprenticeship, ensuring all data is complete and correct, and is processed in a timely way.

This is an excellent opportunity for an Administrator, who is looking to expand their skills and build their career with an industry leader.

What you'll bring to the role

This role is ideal for someone with a good eye for detail, who likes to follow a clear path from A to B, and who takes pride in the quality of their work.

• You take personal responsibility for seeing the job done with attention to detail and querying any anomalies.

• Able to effectively manage a busy workload by managing conflicting priorities and meeting deadlines.

• Able to develop strong working relationships quickly across a wide range of customers.

• Demonstrate a willingness to help and support other members of staff within the team.

• Passionate about quality and delivering an excellent service to our customers.

• Able to articulate a clear and compelling message both verbally and in writing.

• Able to work independently as well as part of a remote team with joint KPI's and goals

Focused on quality and delivering against targets.

Kaplan is committed to safeguarding and promoting the welfare of children and young

people. This role is exempt from the Rehabilitation of Offenders Act 1974 and

recruitment checks will be undertaken for successful applicants in accordance with our

background checking policy.

What we do

Kaplan Professional is a leading provider of apprenticeships, accountancy / tax / finance & banking courses, and professional assessments. For almost 80 years, we've helped shape the development and careers of finance professionals.

We are part of the Kaplan group, one of the world's largest and most diverse education and assessment providers. We operate in over 30 countries and maintain relationships and partnerships with more than 1,000 school districts, colleges and universities, professional bodies and over 10,000 businesses. Our vast breadth and scope in terms of both capabilities and assets sets us apart.

What we believe in

Our goal is for Kaplan to be a great place to work where everybody can succeed, so we truly live and breathe our values: act with integrity, grow knowledge, empower & support, create opportunity, drive results together.

Kaplan is a global organisation whose mission is rooted in providing equal access to education and opportunities for advancement to people of all backgrounds. We believe diversity, equity and inclusion - of culture, experiences, perspectives - are paramount to creating success and opportunity in an ever-changing world. As an educator, partner and employer, Kaplan is committed to promoting an equitable world in which diverse talent can develop, advance and thrive.

Our Values

We live, breathe and celebrate our values - they drive what we believe in, how we behave and guide us in creating a culture of success.

• Act with integrity

• Empower and support

• Create opportunity

• Grow knowledge

• Drive results together

What we offer

As well as a competitive salary, transparent pay structures, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

• 28 days annual leave + option to purchase more

• Season ticket loan and cycle to work scheme

• Big discounts on Kaplan courses for you and your family

• Private medical, income protection, and life insurance

• 24/7 confidential helpline providing counselling and other support services

• Company pension contributions

• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels

How to apply

To apply for this role please submit a CV along with a Cover Letter detailing how you meet the requirements of the role. Please note, we recommend that you apply at the earliest as this vacancy will be closed once, we have gathered a suitable shortlist.

Shortlisted applicants will be invited to attend an online interview as part of the recruitment process.