Services & Operations Administrator

Your new company
A prestigious and stable, niche manufacturing business with offices in Bury St Edmunds with on-site parking.

Your new role
This Services & Operations Administrator role will be the primary administrator for the Bury St Edmunds office, with a wide range of duties. The role requires regular contact with customers, suppliers, internal staff, and external staff, including the various international offices. Key duties include but not limited to:

• Maintain customer communication after a sales order is received through to delivery, ensuring the customer is informed of any changes, including technical, delivery times etc.
• Support with stock control.
• Highlight and investigate any potential inventory issues, perform supplier audits.
• Ensure that any supplier issues are highlighted and handled.
• Provide direct support to customers requesting information on parts and delivery lead times.
• Assist in the organisation and maintain the equipment calibration process, including dealing with internal, external staff and suppliers.
• Quoting spares and service options to customers.
• Booking service items in and raising service reports; creating Salesforce cases and opportunities.
• Providing customer communication regarding in-house schedules and feedback to technicians.
• Raise purchase orders, both intercompany and external.
• Ensure that Job/Works Orders are raised in the accounting software package.
• Receive goods and equipment from Goods In, checking the goods to the delivery note.
• Receiving the goods onto the system and either putting them into stock or passing them to the appropriate personnel.
• Ensure shipments are packed correctly and raise the courier documentation (including DG by road and air) using the courier software package.
• Follow up any shipping import/export issues to resolution.
• Issue materials for job/works/sales orders.
• Acknowledging sales order delivery dates with customers/sales department and adjusting/communicating supplier's schedules accordingly.
• Entering time-sheets/expenses and completing EOM reporting
• Other duties as required.

What you'll need to succeed
To succeed in this, Services & Operations Administrator, you will need to be highly organised with the ability to process improvements and take accountability and ownership of your workload.

What you'll get in return
In return, you will be working as part of a small and collaborative team.

• Monday to Friday 8.30 - 5.00pm
• Hybrid working offered after probation
• On-site parking
• Competitive salary and benefits package.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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