Telephone Support Line Operator

2 night-time shifts per week/Bury St Edmunds or Felixstowe
Suffolk Minds mission is to make Suffolk the best place in the world for talking about and taking care of mental health, and to assist with this we are looking to recruit two Telephone Support Line Operators.
Suffolk Night Owls is a project within Suffolk Mind that provides a night-time Telephone Support Line, its available to anyone in Suffolk who needs emotional support including those with complex emotional needs.
We are looking for two part time individuals who have excellent telephone skills and our able to comfortably dealwith challenging calls.
Role 1:14 hours per week, Bury St Edmunds
Role 2: 14 hours per week, Felixstowe
5.50pm 1.10am (with a 20-minute break)
Tuesday and Thursday
From GBP8,328.32 per annum (GBP22,010 FTE) plus unsociable hours rate of 20% increase after 10pm
Fixed term contract ending -31/03/2025
Key requirements for this role:
Previous experience of working with people within the mental health field and people suffering mental distress.
Previous experience of providing support in a 121 setting.
Educated to a good standard with excellent communication skills
Previous experience of taking calls on a helpline.
Good listening and people skills with the ability to communicate clearly with a range of people
Flexibility to work unsociable hours working shifts including weekends and bank holidays
Why work for us?
25 days holiday per year plus bank holidays rising to 30 days with length of service
Option to buy and sell annual leave
Health and dental care insurance plan
Occupational sick pay scheme
Pension scheme
Blue Light Card discount scheme
Plus, internal wellbeing courses, opportunities for training, excellent support and job satisfaction.
If you are looking to use your skills towards a career where your need for meaning and purpose are met, then come join us to help make Suffolk the best place in the world for talking about and taking care of mental health.
For the full job description and to apply, please complete a Suffolk Mind Application form by visiting our website and choose get involved then job vacancies
Telephone Support line Operator JD and Specification. v6 October 2021.pdf
Closing date for all applications: 09/04/2024
Interview date: TBC
We aim to let all applicants know the status of their application within 4 weeks from closing.
-LINK TO EDI SURVEY-
Equality and Diversity Survey:
Suffolk Mind is committed to safeguarding and promoting the welfare of all children, young people, and adults at risk who have contact with our services and personnel. We expect all staff and volunteers to share this commitment. Background and DBS checks will be required for relevant posts. as part of our Safer Recruitment procedures.