Servicing Administrator

Are you an experienced administrator with a knack for providing exceptional customer service? Are you passionate about attention to detail and possess strong organisational skills? If so, we have an exciting opportunity for you! We are currently seeking a Service Administrator to join a dynamic team and contribute to their continued success.

Job Title: Service Administrator

Location: Maidstone

Salary: Up to 24k

Hours: Monday-Friday - 8.30am-5.30pm/9am-6pm (opportunity for overtime during the summer months, paid time and a half).

Benefits:

20 days Annual Leave including Bank Holidays

Free on-site parking

Pension

The role:

The Service Administrator plays a crucial role in managing contracts, fostering positive customer relationships, ensuring compliance, and contributing to the success of the company's operations.

As the Service Administrator your key responsibilities would be:

Acting as first line of contact for Customers, to always provide outstanding Customer Service and answer all incoming calls and emails professionally

Dealing with day-to-day enquiries from Customers, Operations Managers, Engineers and External Contractors

Raising work orders for all customer call outs and associated tasks

Liaising with customers in regard to progress of open tasks (engineer attendance, call outs, parts delivery etc)

Scheduling all engineering calls and quoted works, assigning engineering resource to task ensuring SLA of task is achieved

Calling customer sites to book all attendances and triage calls to prevent wasted visits and achieve phone fix where possible

Applying for all appropriate permits/hire of equipment to ensure completion of tasks

Working together with the Contract Administration team to monitor engineer work schedule daily, ensuring workloads and routes are planned for maximum efficiency for cost-effectiveness and Customer KPI requirements

Ensuring engineer schedule is kept up to date with holiday, appointments, and engineer sickness

Produce daily, weekly, and monthly customer open call reports, highlighting any issues to the Contract Administration Supervisor

We'd love to speak to candidates with the following skills:

Strong Administrative Experience: Previous experience in an administrative role demonstrating proficiency in office procedures and systems.

Excellent Customer Service: Proven track record of delivering exceptional customer service, with strong communication and interpersonal skills.

Attention to Detail: A keen eye for detail and the ability to spot errors or inconsistencies in documentation.

Scheduling Experience (Preferred): Experience in coordinating appointments and managing calendars is preferred but not essential.

Good use of IT skills, the use for Aeromark would be advatagoeus.

Next steps:

If this sounds like an ideal position for you and you have the experience outlined above, then please apply today.

Please note if your skills match the requirements for the job then you will receive an e-mail from us (remember to check your junk mail). If you do, please call us on (phone number removed)

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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