Social Media Community Officer

The Role

Are you an exceptional written communicator seeking your next Social Media challenge?

London Business School are looking for a Global Social Media Community Officer (Alumni and Students) to join us in Brand and Marketing. You will play a pivotal role within the Creative, Content, and Editorial (CCE) Team, overseeing the community management efforts for the Social Media team across alumni and public channels.

You will be responsible for the day-to-day management and triage of queries, comments, messages across our Global community channels, identifying opportunities to engage, entertain and educate those communities, and building a best practice approach to community management across the School.

This role will be critical to fostering the growth of a diverse online community for London Business School.

Main Responsibilities

• Nurture and foster meaningful interactions within our online community, including students, alumni, faculty, and staff contributors.
• Respond promptly to comments, messages, and mentions, providing accurate and engaging responses, primarily our Global Alumni community channels (Advancement Department).
• Escalating and triaging concerns or issues raised by community members effectively to ensure resolution.
• Encourage discussions, debates, and knowledge sharing within our community on Public and Private channels across our Twitter, Linkedin, Instagram platforms.
• Work closely with the Social Media Manager and other teams within the CCE Team to ensure a cohesive content and community strategy.

Who we are looking for

• Entry level experience in Social Media management, community management, or marketing (or a keen interest in marketing and communications).
• Proficiency in Social Media platforms, including but not limited to Facebook, Twitter, LinkedIn, Instagram, and YouTube.
• Excellent written and verbal communication skills.
• Strong interpersonal skills and a customer-focused mindset.
• Ability to work collaboratively in a team and take initiative independently.
• Knowledge of Social Media analytics tools and the ability to interpret data.
• Familiarity with higher education environments or business schools is preferable but not essential.

Why London Business School

London Business School; a global and vibrant business community based in two of the world’s most dynamic cities, London and Dubai. It’s where extraordinary minds and diverse perspectives connect, to have a profound impact on the way the world does business and the way business impacts the world. We offer best in class hybrid learning to our students and participants, whilst creating a flexible, supportive and dynamic working environment for our people to excel in, whatever their location. 

What you can expect from us

• Generous annual leave of 27 days plus extra between Christmas and New Year
• Automatic enrolment to a fantastic workplace pension scheme
• Free onsite gym and swimming pool
• Amazing range of professional development to support your career path
• Enhanced cycle to work scheme
• Wellbeing offering to support your physical, mental and financial health
• Up to 5 days volunteering leave or parent /carer emergency leave

All enjoyed in a Smart (hybrid) Working environment so we’re looking forward to discussing how, where and when you might work best to deliver in your new role.

Our commitment to driving inclusion and belonging 

We are a globally reaching institution, committed to creating tangible and sustainable change in driving inclusion & belonging within our School, education and society at large.  We are dedicated to creating an environment where everyone in our community feels they belong and thrive. This is a key school priority, and we want everyone who joins LBS to feel respected, welcomed, and heard. 

Please note we start screening CVs and interviewing candidates from the start of a campaign. A successful candidate could progress to offer before the advertised closing date. We encourage you to apply as soon as possible if you are interested in any roles.

Closing Date- 30th January 2024

London Business School