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SalaryInternational Student Welfare Adviser
Student Journey - Engagement & Projects
| Location: | Sunderland Campus |
| Salary: | £29,968 to £34,890 |
| Hours per Week: | 37 |
| Closing Date: | Sunday 23 June 2024 |
| Interview Date: | Monday 01 July 2024 |
| Reference: | 0240-24 |
Please note: this vacancy is only available to current employees of the University
| Further details: |
About the University of Sunderland
The University of Sunderland offers life-changing opportunities for 27,500 students across its campuses in Sunderland, London, Hong Kong, and through global partnerships with learning institutions in 19 countries. We're proud to be a top 50 UK university (Guardian University Guide 2024), with top-quality facilities, inclusive culture, and our vibrant, ever-changing city.
International Student Support (ISS) is a key part of the wider Student Journey service, dedicated to enhancing the student experience and ensuring students get the most out of their time at the University of Sunderland.
About the role
ISS provide expert advice and guidance across a range of issues and processes affecting the university's international student population. The International Student Welfare Adviser role will work proactively and collaboratively to resolve emerging issues and put interventions in place where appropriate. Areas of focus include supporting student welfare, accommodation issues, managing money, cultural adaptation and accessing healthcare in the UK. As part of this varied and exciting remit, there is a requirement to identify risk and signpost into other professional support services via established referral mechanisms when required.
The role will work with partners both internal and external to the university, creating and developing relationships which support the student experience, including membership to committees and working groups involved in student welfare. Therefore, the role works flexibly across our Sunderland campuses and in the city to fulfil these needs.
What you can bring
We are looking for an individual who is passionate about student experience and can demonstrate resilience when working across a complex caseload. Communication and relationship development skills are integral to the success of the role, working with key partners in the city involved in the support and care of our students.
The role requires regular student contact and the delivery of information to large audiences throughout the academic year, including being an active contributor to induction activities. Therefore, strong content creation and presentation skills are crucial.
What we can offer you
Our University is not just a place of academic excellence, but also a community that embraces inclusivity and support. We value our staff and offer a rewarding package that goes beyond just salary. At the University of Sunderland, we prioritise not only your professional growth but also your happiness and well-being.
- Enjoy a generous annual leave entitlement of 31 days, along with an additional 5 closure days over the Christmas break and 8 Bank Holidays.
- Enrolment into our generous pension scheme, ensuring your financial security for the future.
- Access to our “My Lifestyle Benefits Platform”, where you can enjoy online discounts at hundreds of retailers every day. Plus, take advantage of exclusive schemes that allow you to purchase a new car, bike, or technology at a discounted rate.
- Your health and well-being are important to us. That's why we provide access to discounted private medical insurance, health cash plans, and guidance on financial well-being.
- For those with young children, our on-site nursery offers exceptional care and education for children from birth to school age, operating throughout the year.
- Maintaining an active lifestyle is made easy with discounted membership for CitySpace Fitness, our state-of-the-art facility for sports and social activities.
Equality, diversity & inclusion
We strongly believe that an inclusive university, where a diverse range of individuals feel valued and have equal opportunity to get into work and reach their potential, is good for our staff, students, university, and society.
Our work on equality, diversity and inclusivity has never been more important. We believe inclusivity is an essential value at the heart of what we do, and we want all our staff to be part of that journey with us.
Our recent staff survey conducted in 2023 showed that 97% of our staff believed that we were committed to achieving an inclusive university.
The closing date for applications is Sunday 23rd June 2024 (23.59 GMT).
Interviews/assessments are likely to take place on Monday 1st July 2024
If you have any questions, or would like to have an informal conversation about the role and the wider International Student Support remit, please contact Mark Colman, International Student Support Operations Manager:
