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SalaryUniversity of Warwick Campus, Coventry
Education - Student Administrative Services
Full Time, Permanent
£23,144 - £25,138 per annum
The successful candidate will need to deliver excellent customer service to students and staff. They will possess a high degree of flexibility, perseverance and a willingness to adapt to the changing demands of an increasingly varied student journey. The successful candidate will need to be prepared to constantly learn University policies and procedures and possess an ability to manage ambiguity in applying those policies and procedures for complex circumstances.
The role requires the use of a bespoke student information system, so the candidate will need to be comfortable using IT and learning new systems quickly.
We will consider applications for employment on a part-time or other flexible working basis, even where a position is advertised as full-time, unless there are operational or other objective reasons why it is not possible to do so.
You will have previous experience of working in an administrative/customer focused role, with excellent IT skills, including MS Office. You will have a flexible approach to ensure delivery of excellent customer service to a range of stakeholders.
You’ll have a sharp eye for detail and will be able to manage multiple activities.
The work of the Student Administrative Services provides essential support to a diverse community of students and staff, thereby enabling the work of the University. Student Records Management is a small team with responsibility for the accuracy and timeliness of records for nearly 30,000 students.
Born in the 60s with a mindset of boldness, imagination and collaboration, the University of Warwick is a world-leading research-intensive university with the highest academic and research standards. We’re one of the world’s top universities, ranked 67th in the world and 10th in the UK*, with 92% of our research assessed to be ‘world leading or internationally excellent’**.
You'll be joining a diverse, innovative and globally connected community committed to igniting real world progress. Here at Warwick, we offer you opportunities to follow your ambitions as long as you bring the energy and determination to succeed.
- QS World University Rankings 2024
** Research Excellence Framework 2021
To apply please complete your essential personal details and attach a CV and cover letter by 11.55pm on the closing date of 20th May 2024. Please ensure your CV includes your most recent employment experience along with any additional relevant experience and education history. Your cover letter should detail how you meet the essential and desirable criteria for this post.
To streamline our hiring process, we kindly request that all candidates submit their applications through our official website. This ensures that all applications are received in a uniform format and can be processed efficiently by our HR team.
The interviews will be held on the week commencing 3rd June 2024.
We will provide you with a great range of benefits, which include an attractive pension scheme, 26 days holiday plus Christmas closure, excellent learning and development opportunities, and savings on a wide range of products and services. We offer a generous maternity/paternity/adoption/parental leave policy, and onsite childcare facilities.
We are proud to say that we are a Living Wage employer.
Warwick is committed to building an organisation of mutual respect and dignity, promoting a welcoming, diverse, and inclusive working and learning environment. We recognise that everyone is different in a variety of visible and non-visible ways, and that those differences are to be recognised, respected, and valued. Where possible, we go beyond legislation to provide a place where everyone can thrive, supporting all staff to achieve their full potential. We aspire to remove economic, social, and cultural barriers that may otherwise prevent people from succeeding.
We therefore welcome and encourage applications from all communities regardless of culture, background, age, disability, sex/gender, gender identity or expression, ethnicity, religion/belief, or sexual or romantic orientation.
The University currently holds a Race Equality Charter Bronze Award, Athena Swan Sliver Award and a Disability Smart Bronze Award. The University of Warwick is also one of the six founder institutions of the EUTOPIA European University Alliance.
Disclosure & Barring Service (DBS)
The University of Warwick complies with the DBS Code of Practice and undertakes not to discriminate unfairly against anyone who makes a Disclosure relating to a conviction or other information revealed. More information is available on the University’s Vacancy pages and applicants may request a copy of the DBS Code of Practice.
