Address
Form of work
SalaryStudent Recruitment Support
Hybrid
Up to 35K
Job Purpose
The primary responsibility of the post holder will be to provide high-quality, student-centric advice and guidance to individuals enquiring about our programmes. This involves enquiry management, ensuring prompt handling of enquiries, administration, and operational tasks. It is crucial for the postholder to feel comfortable conducting phone conversations to qualify leads for eligibility.
Furthermore, the post holder will play a vital role in supporting various Student Recruitment activities and events, occasionally representing the institution and its portfolio of programs externally. Therefore, a flexible approach to working hours, which may include occasional weekends and evenings, as well as travel within the UK, is required.
Roles and responsibilities
Enquiry Management
- Manage enquiries and provide relevant information and guidance about SP Jain London and its programmes through different communication channels (emails, telephone calls, CRM systems, in-person) to a high standard.
- Respond and follow up with enquiries in a timely and accurate manner.
- Ensure lead data is captured and kept up to date through CRM systems.
- Develop and maintain a central bank of resources and information to enable a consistent and accurate approach to enquiry management.
- Qualify new leads and work with Student Recruitment Managers to convert to application and beyond.
- Track, monitor and report on enquiry statistics.
Events Support
- Support the organisation and delivery of Student Recruitment activities, such as open days, campus visits, masterclasses etc.
- Maintaining resources to ensure successful operational delivery of recruitment.
Student Recruitment
- Represent the institution and its portfolio of programmes at nominated external recruitment events.
- Work with admissions to ensure relevant documentation has been received for shortlisted applicants and prepare interview packs.
Other
- Provide administrative support to the team as well as the wider department if required.
- Any other reasonable duties that fall within the scope of the post as allocated by the line manager
