Supervisor

Supervisor (Full Time)

If you have a passion for sports, enjoy a fast-paced environment and ever-changing fashion trends, then perhaps Lids is the place for you. We’re always looking for our next big playmaker, so if you’re ready to lend your expertise to a like-minded company that’s exciting, fun, shares your passions and your love for hats, we want to hear from you.

About Us:

For nearly 25 years, Lids has been the leading headwear and sports apparel retailer in North America! We are so excited to be launching globally in 2022 with our next stop in Germany. Selling officially licensed product from professional sports leagues and headwear from today’s hottest athletic and fashion brands is what we do. We’ve done it through years of hard work, learning from our successes and failures, living at the intersection of fan and fashion, and staying true to our core values.

Have Fun! Sell Hats!

The Role:

At Lids, our Supervisors are the right hand support to the Store Manager. These cap connoisseurs are dedicated to fuelling the passion for sports and fashion merchandise by meeting the needs of our loyal customers and casual shoppers alike. Our customers rely on our team to help them find and select products that represent their individualism, team pride and personal style. Working in our retail stores requires our Supervisor to provide an exceptional Lids experience to each and every customer, support the Store Manager in leading and inspiring our retail teams to service excellence, execute meticulous product presentations and be a subject matter expert on our products and services.

Principle Duties and Responsibilities:

Generate Sales

• Produce sales gains, by providing customer service.
• To meet or exceed Company Objectives in all individual statistics.
• Learn to provide consistent, documented appraisal of an associate’s sales performance. Provide support by giving feedback on areas of strength and opportunity while keeping in line with Company Objectives.
• Adhere to current visual guidelines includes: proper merchandising, signage and store cleanliness.
• Maintain a professional appearance consistent with Company Dress Code Policy.

Control Expenses

• Protect Company assets within guidelines of LIDS Retail policies.
• Assist in preparation of store work schedules that provide proper store coverage and are within the Company guidelines for wage control.
• Follow all policies to accurately manage store inventory including receiving, transferring, completing price change and conducting product counts.
• Complete accurate product counts in a consistent and timely manner.
• Perform proper documentation and record keeping per LIDS Retail policies as well as state and federal laws.
• Open and close the store as required following the procedures per the Operations P&P Manual.

Supervise Associates

· Act as Store Manager on duty for any employee scheduling issues, customer complaints, etc. when Store Manager is not present

· Manage store associates through thorough use of LIDS Training Programs, goal setting (for sales and tasks), and regular follow up when Store Manager is not present.

• Administer the progressive steps of discipline to include verbal and written warning in the absence of the Store Manager.
• Responsible for scheduling and staffing the store including calling in associates to work in unexpected peaks when the Store Manager is not present.

· Participate in LIDS Training Programs, adhere to set goals (for sales and tasks) and regular follow up.

• Assist in recruiting and training store personnel on proper store operations and procedures.
• Encourage store associates’ direct compliance of established company policies, procedures and guidelines including (but not limited to) safekeeping of company inventory, funds and property.
• Perform work of subordinates as needed.
• Communicate with employees at all levels of the company.
• Other duties as assigned.

Education and/or Experience

• High school diploma or equivalent plus one year relative experience.
• Established ability to produce sales results while minimising loss.
• Strong interpersonal skills and the ability to communicate verbally in a clear professional manner.
• Ability to operate a computer, as well as manoeuvre relative software programs.
• Ability to lift up to 50 pounds.
• Ability to climb a ladder and work with hands overhead.
• Standing required for up to 100% of the work time.
• Ability to work unsupervised.

Why You Will Love Lids:

· Attractive salary, plus penalty rates and a share in the store bonus structure.

· Huge growth and development opportunities as we rapidly expand nationally.

· Ongoing coaching and support to drive your retail career.

· Working with a retailer that promotes internal succession.

· Work amongst premium desired product alongside fellow passionate and dedicated cap connoisseurs.

· Access to exclusive product only available at Lids.

· Having the largest range and selection of hats in the nation at your fingertips.

Job Types: Full-time, Permanent

Benefits:

• Employee discount
• Referral programme

Schedule:

• Day shift
• Every weekend
• Overtime

Supplemental pay types:

• Bonus scheme

Experience:

• Supervisory: 1 year (required)

Ability to Relocate:

• Wembley: Relocate before starting work (required)

Work Location: In person

Reference ID: Lids Wembley F/T supervisor