Surveying Services Officer

Surveying Services Officer 

Bedford (Hybrid) 

£30,216 per annum 

Fixed term contract – 12 months 

Full time (37 hours per week) 

We currently have an exciting opportunity for a candidate to join bpha’s In House Maintenance Service, who make a difference to our customer’s lives everyday by delivering a high-quality repairs service designed around them. 

We operate across Bedfordshire, Oxfordshire, Buckinghamshire, Cambridgeshire, Northamptonshire and surrounding areas, and we utilise the latest technology to ensure that we not only deliver a great experience for our customers, but for our colleagues as well. 

Would you like to be a part of our new in-house repairs & maintenance service where you are valued as a key member of our workforce and can truly make a difference to our customer’s lives? 

Bpha are looking for a Surveying Services Officer to be responsible for the day-to-day scheduling of our repair’s inspectors, stock condition surveyors and building surveyors. 

You will be an effective part of the wider In-House Maintenance Services team and support cross functional working. Delivering a service which understands the needs of our customers and delivers a positive outcome for them. You will work with all areas of the IHMS and the wider bpha business to ensure we deliver a true solutions-based approach to our customers repair needs. 

What you will be doing: 

• You will work as an effective member of the IHMS team, ensuring that our Surveying Services team are only assigned inspections that they are trained and competent to complete 

• You will have a customer centric, right first-time attitude, and live our corporate values, ensuring that you deliver a service which demonstrates our desire to understand the needs of our customers and deliver a positive outcome for them. 

• Working collaboratively with other members of the IHMS and other bpha colleagues on finding solutions where resourcing issues arise and where there is potential for service failure, ensuring we deliver the best outcome for our customers and maintain our KPI’s 

• Responsible for ensuring you and your team’s adherence and compliance to bpha standing orders, financial regulations, policies, and procedures 

We’d love to meet someone with: 

• Experience of working within tight time restraints, overcoming logistical challenges, and planning 

• Minimum 2 years in logistical planning or other comparable scheduling service 

• An organised approach to work, with a positive attitude and able to manage time effectively and efficiently 

• Good general organisational, problem-solving, communication and IT skills 

• Commitment to providing great customer service 

• Educated to GCSE or equivalent levels 

Amongst what we offer you is: 

• A competitive salary of £30,216 per annum 

• 28 days holiday PLUS Bank Holidays 

• A generous contributory pension scheme 

• Private health care 

• Free life assurance 

• Access to an extensive suite of wellbeing services and tools including a digital gym 

• Opportunities for learning and development 

• Discounted gym membership 

• Retail discount scheme 

• Hybrid working 

Please note the successful candidate will need to complete a basic DBS application. 

Closing date: 2^nd May 2024 

Interviews will take place throughout the recruitment campaign 

We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.