Address To provide an integrated and comprehensive administrative and secretarial support to the multi-disciplinary Bromley Mental Health Hub Service. This includes Psychiatrists, Nurse Practitioners and the Manager of the Service. The role will include, receiving and managing referrals, maintaining electronic clinical records, booking appointments, typing letters and reports, liaising with other teams and organisations as required.
Undertaking word processing using for the provision of required reports, clinic letters, summaries, etc. within the set standards.
Using Oxleas RIO Electronic Clinical Records to record and retrieve information on both service users and caseload holders, including uploading of documentation.
Respond to incoming calls and deal with enquiries in accordance with management procedures. Record all messages accurately ensuring appropriate action is taken and messages passed to the relevant discipline/clinician. Use initiative in finding appropriate clinician for advice if required staff member is absent.
Implementing and maintaining effective communication systems with team, locality, acute in-patient staff, GPs and service users.
Using email to communicate with staff and other agencies, for example, receiving referrals, responding to queries, ensuing that Trust Information Governance procedures are followed.
Booking of interpreter services to attend the locality.
Minute taking.
Scanning incoming correspondence and reports / blood results/ prescription cards/ ECG and any other investigations ensuring all correctly uploaded into electronic system using the correct naming convention.
Providing cover for other admin staff during periods of leave, sickness or to alleviate workload of colleague as necessary including the undertaking of reception cover as and when required.
Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children’s centres, schools and people’s homes.
We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.
Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
We’re Kind
We’re Fair
We Listen
We Care
Further detailed information relating to the role and responsibilities can be found in the attached supporting documentation
