Team Leader

To work with service users and co-ordinate the staff team to deliver high quality personal care and housing support services to individuals with a learning disability/challenging behaviour, enabling them to lead a full and integrated life in the community in which they live.

Job Description and Person Specification

• Take responsibility during the shift for the day-to-day operation, overall care, and support of service users, delegating tasks to support staff to meet the needs of the service users.

• Provide leadership to support staff promoting good working relationships and encouraging teamwork to maintain a harmonious environment for service users and staff.

• Co-ordinate and provide guidance to support staff and manage the key worker system to maintain high standards of practice to ensure compliance with relevant legislation, policy and procedures.

• Actively participation in team meetings, handovers, and Performance Reviews

• Ensure attendance and participation in any internal and external personal development training, conference days etc.

• Contribute to the Association’s vision, mission and values and adhere to all policies/procedures such as Code of Conduct/Attendance. and including the NISCC code of conduct Adhere adherence to all policies and procedures such as Managing Attendance Procedure.

• Encourage good practice and actively support members of the team in their induction and training

• Record and report any incident/accident or concern to your line manager (or in their absence Regional Manager) immediately.

• Participate in Triangles quality management systems, audits, and reviews.

• Carry out work in accordance with Health and Safety policy, procedures, training, and guidance within Risk assessments.

• Refer all matters concerning discipline, grievance, incidents, and complaints to the service manager and participate as required.

• Be available to meet and willing to undertake the shift pattern which may include waken night duty, sleep overs, weekends and bank holidays on a rota basis.