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Form of workTEAM LEADER BACK OFFICE
Salary: £28,000 - £32,000
Location: Basingstoke
Who are Diligenta?
Our vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do, and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.
Summary of the role
To lead, manage and inspire a team of Customer Service Representatives to achieve service levels and key objectives within Operations.
Benefits
- 33 days including Bank Holidays
- Eligibility for an annual discretionary bonus scheme
- Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
- Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays, and electrical goods.
- Cycle to Work Scheme & Interest free Season Ticket loans.
- A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing.
- A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
- A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection
- Apply to find out about our other benefits.
What you'll be doing
- Responsible for customer service delivery and all aspects of people management and development.
- Addressing complaints as a point of escalation when necessary.
- Ensuring the Performance Management system functions well and adhering to all people processes and procedures.
- Monitoring and improving performance to enhance customer experience and increase efficiencies.
- Collaborating with other operational teams to enhance service/working practices.
- Ensuring proper authorization, control, and monitoring of all expenditure commitments and payments, following delegated authority requirements.
- Achieving and maintaining Overseer competence as per FCA guidelines.
What we're looking for
- Have at least 2 years of people management experience.
- Have problem solving and decision-making skills.
- Have time management and organisational skills.
- Have prior experience in managing back-office operations within Financial Service, Life & Pension, or another relevant office/ corporate based environment.
- Have proven ability in using MS Office suite and similar systems.
Qualifications:
- CF1, FA1 and FA2 will need to be acquired within 30 months of appointment.
If you need any help or adjustments for any stage within the recruitment process due to health, disability, or any other reason, please let us know.
Ready to take the next step in your career? Apply today and become part of our innovative team!
