AddressTo lead and manage the Education Support Team, working in collaboration with the other Team Managers to cross-work and cross-cover. To coordinate and support processes (undergraduate and postgraduate) relating to programme delivery, programme management, teaching quality assurance, student experience, student cases, assessments, awards and progression, recruitment and admissions, international and collaborative provision, timetabling, and workload modelling.
Duties and Responsibilities
Key Duties
Jointly manage (with the other Team Managers) the operation of the Education Support Team, planning, organising and delegating work, monitoring progress and intervening as required.
Work collaboratively with the other Team Managers to plan and delegate work packages for the Education Support Team in line with business needs and the calendar of business.
Lead specific areas of operational activity, to include, for example, programme management, induction and enrolment, assessment and progression, admissions, student cases, postgraduate research.
Manage and supervise the work of team members providing administrative support in specific areas of the Education Support Team’s remit.
Maintain, update, and develop the calendar of business, ensuring effective forward planning for both own and team workload.
Working with the Education Support Team, maintain, update, and develop standard operating procedures to ensure the needs of customers and stakeholders are continuously met to a high standard.
Develop specialist knowledge within own areas of responsibility and provide guidance to both students and academic staff within the School.
Lead and take ownership of areas within the Education Support Team’s remit, for example, programme management and quality assurance.
Work closely with the other Team Managers to ensure there are consistent processes for education support involving both undergraduate and postgraduate students, and that a shared knowledge and understanding of all areas is developed.
Manage the performance, induction and development of the team.
Support and guide team members in welfare issues, escalating as necessary to specialist support areas.
Ensure the high-standard delivery of the team’s service level agreements, following School procedures and University regulations and deadlines, adapting these according to changes in workload and customer requirements.
Collaborate with others in order to improve established Education Support Team processes and procedures and create and implement new procedures in line with changes to wider University and or School policy.
Undertake the training and development of others in areas relating to the team’s work enabling them to work effectively and independently with confidence.
Undergo personal and professional development that is appropriate to and which will enhance performance
Establish working relationships with key contacts to help improve service levels, developing appropriate communication links with the University’s Schools/Directorates and outside bodies as required
Gather and analyse data to inform management decisions, establishing basic trends and patterns in data and creating reports as appropriate
Provide comprehensive cross-cover and support for team members and the Education Manager
- Undertake operational tasks and projects as required to ensure effective service delivery
Person Specification
Qualifications and Education
- NVQ 3/ A-Levels or Equivalent professional experience
- Experience of supervising the work of others and managing own workload concurrently: working unsupervised to deadlines, planning and setting priorities for own work and that of others and monitoring progress.
- Substantial experience of working in a comparable administrative environment, working under pressure in a varied role with competing demands and deadlines and a high level of interaction with customers.
- Evidence of ability to set up standard office systems and procedures and make improvements to ensure that stakeholder needs are consistently met.
- Evidence of ability to communicate detailed and complex information effectively and professionally with a wide range of people and to give advice and guidance to internal and external customers.
- Experience of managing the work of others, with evidence of ability to plan the work of a team, reacting to changes in workload and priorities.
- Experience of supporting staff with their wellbeing, and/or dealing with performance and welfare issues
- Evidence of ability to explore customers’ needs and adapt the service accordingly to ensure a quality service is delivered.
- Evidence of ability to solve expansive problems using initiative and creativity, identifying and proposing practical solutions and resolving problems with range of potential outcomes.
- Evidence of ability to react effectively to changes in policy and workload while maintaining a positive customer experience and excellent attention to detail.
- Degree or an equivalent qualification or equivalent work-related experience
- Experience of working in a Higher Education environment, ideally in a student-facing role.
- Experience of working in an administrative role supporting undergraduate or postgraduate education.
- Experience of managing and motivating a team with a variety of responsibilities.
- Experience of managing change with own role or that of others and demonstrated ability to respond effectively to a changing external context.
- Fluency in Welsh, written and oral
Additional Information
Duties continued:
General Duties
Ensure that an understanding of the importance of confidentiality is applied when undertaking all duties
Abide by University policies on Health and Safety and Equality and Diversity
- Perform other duties occasionally which are not included above, but which will be consistent with the role
It is Cardiff University's policy to use the person specification as a key tool for shortlisting. Therefore, candidates must evidence they meet ALL the essential criteria and, where relevant, the desirable.
As part of the application process, you are asked to provide this evidence via a supporting statement. Please ensure that the evidence you are providing corresponds with the numbered criteria outlined in the person specification. Your application will be considered based on the information you provide for each criterion.
When attaching the supporting statement to your application profile, please ensure you name it with the vacancy reference number: 18167BR.
Your application will be at risk of not being progressed if you do not evidence you have met all essential criteria. The school welcomes the submission of CVs to accompany evidence of the job-based criteria.
Salary Range Min.
Salary Range Max.
Job Category
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