Team Manager: Account Manager

Job Title: Team Manager for Account Management Team (Renewals Focus)

Location: Hybrid - 2 days in the office (Tuesday & Wednesday)

Salary: £75,000 base with £15,000 - £20,000 bonus, rolled out quarterly

Company Overview: Join a well-known, successful advertiser that excels in delivering outstanding advertising solutions. We are seeking a dynamic and experienced Team Manager to lead a team of 8 Account Managers focused on renewals and client retention. If you have a passion for driving performance and fostering a supportive team environment, we want to hear from you.

Job Description:

Key Responsibilities:

1.Team Leadership and Management:

• Lead, mentor, and motivate a team of 8 Account Managers, ensuring they meet and exceed renewal targets.
• Foster a positive and collaborative team environment, promoting high morale and job satisfaction.
• Conduct regular team meetings and one-on-one sessions to monitor performance, provide feedback, and set goals.

2.Performance Management:

• Drive the team to achieve quarterly and annual renewal targets.
• Implement performance improvement plans for underperforming team members and provide ongoing support to help them succeed.
• Utilize emotional intelligence to understand team dynamics and individual challenges, offering tailored coaching and support.

3.Client Retention:

• Develop and implement strategies to maximize client retention and satisfaction.
• Work closely with Account Managers to ensure they are effectively communicating the value of our advertising platform to clients.
• Analyze client feedback and data to identify areas for improvement in service delivery.

4.Process Improvement:

• Evaluate and enhance existing processes to improve team efficiency and effectiveness.
• Introduce new tools, techniques, and best practices to streamline operations and increase productivity.

5.Reporting and Analysis:

• Track and report on team performance metrics, providing regular updates to senior management.
• Use data-driven insights to inform decision-making and strategic planning.

Qualifications and Experience:

• Proven experience in managing a team of Account Managers or sales professionals in a target-driven environment.
• Strong background in an advertising publisher, website, or tele-sales environment.
• Demonstrated ability to drive team performance and meet or exceed targets.
• Excellent interpersonal skills with the ability to build strong relationships with team members and clients.
• High emotional intelligence and the ability to manage and support underperforming team members effectively.
• Experience in process improvement and implementing best practices to enhance team operations.
• Strong analytical skills with the ability to interpret performance data and make informed decisions.

Benefits:

• Competitive base salary of £60,000 with a quarterly bonus potential of £15,000 - £20,000.
• Hybrid working arrangement with 2 days in the office (Tuesday & Wednesday).
• Comprehensive benefits package including health insurance, pension, and more.
• Opportunity to work with a successful and innovative advertiser.

How to Apply: If you are a motivated leader with a passion for driving team success and client retention, please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this role.
 

We look forward to hearing from you!