AddressJob Advert
Job Title:Team Manager
Location: Dudley
Salary: £18,000 per annum (increasing to £18,363 after 6 months)
Hours:Between 8.00 am – 6.00 pm (adhoc weekend work and evenings required up to 11.00pm)
Contract: Permanent, Part-time (24 hours per week)
Black Country Living Museum is seeking a Team Manager who can lead, manage, and inspire our team of Historic Characters to deliver an unforgettable visitor experience. We’re looking for someone with robust people-management skills and exceptional customer service who can bring out the best in our talented team.
What are the duties?
- Leading, planning, and managing the daily work and activity for our costumed staff, known as Historic Characters.
- Ensuring the team is appropriately staffed, supported, and trained to support the program of school groups, visitors, and evening events.
- Offering creative solutions in response to the Museum’s changing program for general visitors, formal learning groups, and special events, ensuring the visitor experience is not compromised.
- Supporting the Museum’s Duty Managers with the day-to-day management of our site and general visitor welfare.
- Handling staff queries and performance concerns.
- Inclusively working alongside the Programming and Events team to create and deliver exciting programs for day-to-day operations and events.
- Liaising with the Health and Safety Manager to ensure a safe working environment.
What are we looking for?
- Demonstrable people and rota management experience.
- Confident organisational and IT skills.
- Inclusive customer service skills.
- Proven experience using online rota managing systems.
Who are we?
We are an award-winning open-air museum. Throughout our 44-year history, our aim has always been clear: Inspiring your discovery of the Black Country. We ensure that the revolutionary story of the Black Country’s industrial landscape – the first ever of its kind in the UK – is celebrated by generations.
What can you expect?
- Unique Working environment: The Museum hosts seasonal, themed, and high-profile events, as well as being regularly used for TV and Film locations.
- Opportunity to learn new skills.
- Competitive rewards & benefits.
- Supportive & inclusive work culture.
- Positive attitude to work-life balance.
What are you waiting for? Begin your Black Country Journey now and apply using your most up-to-date CV.
BCLM is an equal opportunities employer committed to fostering an inclusive and diverse environment that celebrates the richness of the human experience. We are dedicated to eliminating bias and discrimination at every stage and encourage applicants to get in touch should they require reasonable adjustments during the interview process. We welcome applications from underrepresented groups and believe in providing equal opportunities for all qualified candidates.
Closing date: 2nd April 2024
Interviews are expected to take place week commencing 8th April 2024, adjustments will be made should successful applicants be unable to attend.
As we say in the Black Country, tara-a-bit!
