Technical Service Administrator

Requisition ID: 53204
Domain: Support Services/Customer Services and Administration
Contract type: Permanent
Schedule: Full-Time
EQUANS is looking for a Technical Service Administrator to join our team based at Pinderfields Hospital on a permanent basis. This is a full time role working 40.25 hours per week. On offer is a salary of £23,058.00 per annum and benefits package.
The role will provide a comprehensive technical customer support facility, receiving and logging all reactive calls from internal and external customers, meeting SLA response times for answering and logging calls, operating both Maximo and where required CARPS software.
The post holder will also dispatch all reactive & PPM tasks to the appropriate engineer, ensuring Contractual KPIs are met. In addition, the post holder will control and ensure timely closure of all assigned reactive tasks with the assistance of the engineer, providing feedback to the external customer where necessary and asking for feedback / more information when required.
Develop working relationship with all Technical Managers, Supervisors and all respective team members as appropriate to support the Technical Service Desk.
This role reports to the Performance Manager. This role will be wide and varied and the successful candidate will need to have a flexible approach to handling multiple tasks at any given time, to meet the business requirements.
Please note before applying - The working hours are 4 on 4 off, 2 x 12 hr day shifts, 2 x 12 hr night shifts.
What will you deliver?
Build and maintain an effective and supportive working relationship with members of the team and colleagues both within EQUANS and Mid York's NHS Trust
Understand and apply all contractual requirements to maintenance tasks
Own, maintain and update the site CAFM system in relation to all planned and reactive tasks under their control and management
Regular reporting on service delivery, equipment and personnel performance, subcontractors
Ensure that all tasks are scheduled using appropriate labour allocated
Promote a culture of customer service and the meeting of EQUANS values
Provide training and coaching support to others where required within their current role
Comply with all Health and Safety Regulations
Carry out other duties within agreed competencies
Promote a culture of customer service and the meeting of EQUANS values.
What can we offer you?
On offer is a salary of £23,058.00 per annum and benefits package, which includes;
24 days annual leave (+ public holidays) - Pro rata
Life Cover equivalent to 1 times annual salary
Employee discount shopping schemes on major brands and retailers
Gym membership discounts
Cycle to work scheme
Holiday purchase scheme
2 corporate social responsibility days per year
Broad range of learning opportunities, such as professional qualifications, collective/individual training, and personalized support programmes
Attractive Employee Referral Rewards Scheme
Access to our growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
24/7 Employee Assistance Program and access to mental wellbeing app.
Who are we looking for?
Experience of CAFM - Maximo 7.6 desirable, Training will be provided if not experienced
Good attention to detail, ability to prioritise effectively as to not allow works to fail rectification
Experience of working in a healthcare environment
Good understanding of general mechanical and electrical services to assist when planning tasks for the teams
Experience of planning technical works and coordinating multiple operatives
Experience of working in a customer focused environment
Good written and verbal communication skills
IT literate
Ability to manipulate and analyse large amounts of data.
This role includes a Basic DBS check therefore ability to pass is essential.
Who are we?
EQUANS is a world leader in energy services with nearly 100,000 employees working in more than 50 countries, with an annual turnover of over 17 billion euros.
In the UK & Ireland, EQUANS is a provider of technical, FM, regeneration and energy services - with specialist capabilities in smart buildings, green mobility, district & embedded energy and decentralised renewables.
EQUANS' 13,500 UK & Ireland employees combine these activities to help businesses, public sector organisations and government to embrace the energy transition towards net zero, and also the digital & industrial transitions that are redesigning the way we move, work and live.
EQUANS is a Bouygues group company.
What's next?
If this role is of interest to you, please click below to register, apply, and track your progress! A member of our Resourcing Team will review your application and be in touch.
At Equans we're committed to delivering a culture where everyone's voice is heard and supported. We know the value a diverse workforce creates, delivering better results for our people, customers, and stakeholders. Diversity and inclusion is at the core of what we do, should you join Equans you'll find a welcoming and open workplace where you're supported and encouraged to be your true self at work. You'll also have access to our growing employee networks including WiE (Women in Equans), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Professionals Network) and our Disability Network.
For this role, you must have evidence of the right to work in the UK. Unfortunately, we are not able to offer a re-location package with this job role. Certain roles may require applicants to undergo a Disclosure check, as noted in the role requirements.
The EQUANS Resourcing Team supports this job advert. Agency involvement is not required. All related enquiries must come to the resourcing team not direct to EQUANS Managers.
Code: CUSENG