Technical Services Executive - Fleet Management

Technical Services Executive
Salary £35,000 per annum
Full time office based role

Based Hampton, Middx

Our client, based in Hampton is currently looking for a Technical Services Executive to join their team. The purpose of this is to provide a high level of delivery to the clients in all areas of the Technical Services operation.

Person Specification

• Time served Motor Vehicle Technician qualified to City & Guilds, Manufacturer, ATA standards or equivalent automotive qualification
• In-depth experience of Customer Service and/or Fleet Management experience
• Relationship Management experience
• Working within a Quality standard/framework
• High level of industry knowledge/awareness
• Proficient in MS Office applications with the confidence and ability to learn new systems and technology when required
• LGV/HGV experience desirable
• Ability to produce accurate work to tight deadlines under pressure
• Ability to communicate clearly in both written and verbal communications
• The ability to work autonomously and as part of a team successfully
• Ability to problem solve and think outside the box
• Data/Information Analysis
• Time management and work prioritisation
• Full driving license

Key Responsibilities

• To monitor and action all modules of the 1Link Service network platform in order to ensure that the focus is always maintained on cost control and vehicle downtime
• To ensure that all work authorised is in accordance with manufacturers servicing schedules and industry recognised times whilst paying attention to vehicle histories, contract type, contract duration, warranty position and client specific procedures
• Liaising with vehicle manufacturers in order to escalate issues and secure warranty and goodwill contributions
• To ensure that telephone calls are dealt with promptly and efficiently. To help and advise that Account Management team with technical and procedural questions
• To carry out all specified administrative tasks according to operational procedures to include service bookings, downtime management reports, and invoice processing
• To ensure breakdown and recoveries are directed to appropriate network repairers in accordance with departmental procedures