Address
Form of workMichael Page have been appointed to recruit for an permanent Service Engineer opportunity base around Leeds & Birmingham. We are proud to be partnering with a long standing business who have recently experienced a period of growth.
Client Details
Michael Page have been appointed to recruit for an permanent Service Engineer opportunity base around Leeds & Birmingham. We are proud to be partnering with a long standing business who have recently experienced a period of growth.
Description
- Product Quality assessments and issue management
- Technical support to Authorised repair Partners, including audits and field accompaniments
- Training and knowledge gap assessment for Repair Partner Engineers
- Assess repair data to identify failure trends and opportunities for improvement
- Technical support
- New product assessments including first spares orders, document review and training requirements
- Technical bulletins for Field engineers
- Failed product assessments and incident reporting
- Performance reviews supporting the Technical Manager in performance reviews with Service Partners
- Recall and rework management
- Incoming stock quality assessments
Profile
- Formal Technical qualifications
- 5+ years experience in the repair of consumer electronics
- Experience in data review using Microsoft excel or other similar packages
- Ability to review processes and procedures to suggest improvements, write reports and/or produce technical bulletins
- Ability to coach and train Engineers when new technical solutions are available.
- Technically capable with the ability to communicate with all parties and to accurately interpret and communicate technical solutions
- Self-confident with a passion for quality and efficiency improvements
- Take ownership of service related enquiries to resolution
- Remain up to date with current repair and regulatory standards
- Ability to assess quality and suggest improvements.
Job Offer
- Excellent salary + car allowance + fuel paid
- 23 days annual leave plus public bank holidays, long service increment up to 25 days.
- Company pension
- On-site parking
- Employee discount and more staff benefits subject to the current availability
