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SalaryAt Lockton, we’re passionate about helping our people achieve their ultimate potential. Our people are curious, action-oriented and always striving to make ourselves and those around us better. We’re active listeners working to ensure understanding and problem solvers developing innovative solutions. If you can see yourself delivering excellent service to clients, giving back to our communities and being a part of our caring culture, you belong here.
This is a hands-on delivery role which includes management/oversight of a a small in-house Technology Training team.
Reporting to the Head of IT & Applications you'll coordinate, design and deliver training courses as required for new and existing Associates/Partners.
You'll be engaging with the business on their training needs and put together appropriate training programs around Technology platforms.
Seeking, collating and acting on feedback are key. As is reviewing and modernising the training approach i.e., training solutions for repeatable standard platforms/processes, on-demand training capability and tailoring in-person/remote training where the most value can be derived.
Role Responsibilities
- Design, deliver and refresh training for in-scope technology solutions
- Collaborate with Training resources and other resources in technology to develop and execute communications related to new technology solutions, updates, adoption etc.
- Craft communications (using innovative techniques) that enhance awareness and drive technology adoption, self-help, where to go for training materials needs etc.
- Responding to systems-related training feedback from new joiners and existing Associates and Partners
- Identify new training needs and organise training content improvement and refresher systems training as required
- Use various internal communication platforms such as Facebook Workplace to post tips in videos/guides
- Involvement in projects related to our core operating systems to design appropriate training / communication plans
- Provide regular (weekly) technical training tips to a wide user base on key training or support topics
- Management/oversight of training team (two heads)
Candidate Profile
- Highly personable and approachable style
- Dynamic communication abilities and able to serve as a personable representative of Technology; can effectively communicate verbally, with leaders at all levels and achieve understanding with both technical and non-technical stakeholders
- Able to apply fresh approach and innovation to engage a diverse group of Associates and Partners. Ability to define and use new engagement techniques - one size doesn’t fit all
- Strong organization and time management skills
- Able to operate on own initiative, as well as working as part of a wider team across the business
- Able to convey technical information in a relatable and easily understood way – both in-person and in written form
Candidate Requirements/Experience
- Substantial previous experience in a corporate systems training role
- Demonstrable experience delivering technical training (Groupwide and Individual) with the creation of training materials and tools
- Experience delivering training to diverse range of stakeholders including C Level staff.
- Proven presentation ability both virtual and in-person
Lockton Companies is proud to provide everyone an equal opportunity to grow and advance. We are committed to an inclusive culture and environment where our people, clients and communities are treated with respect and dignity.
At Lockton, supporting diversity, equity and inclusion is ingrained in our values, and we believe that we are at our best when we fully embrace everyone. We strive to cultivate a caring culture that learns from, celebrates and thrives because of our breadth of differences. As such, we recognize that recruiting, developing and retaining people with diverse backgrounds and experiences is vital and enabling our people to thrive personally and professionally is critical to our long-term success.
Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 10,000+ Associates doing business in over 100 countries are empowered to do what’s right every day.
At Lockton, we believe in the power of all people. You belong at Lockton.
At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.
We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.
Any Employment Agency, person or entity that submits an unsolicited resume to this site does so with the understanding that the applicant's resume will become the property of Lockton Companies, Inc. Lockton Companies will have the right to hire that applicant at its discretion and without any fee owed to the submitting Employment Agency, person or entity. Employment Agencies, who have fee Agreements with Lockton Companies must submit applicants to the designated Lockton Companies Employment Coordinator to be eligible for placement fees.
