Telesales Team Manager

This Sales floor manager role has been created due to continuous growth within a Market leading, award-winning business! As a Sales floor manager you will be responsible for leading and developing a team of Telesales agents, using your 3+ years' experience, to enable them to be as successful as they can be and ensure we continue to have a world class sales function! You will utilise your knowledge of Data / campaign analysis to review the effectiveness of your team and implement action plans to plug any gaps. You will set targets for your team and help them to achieve KPI's with ongoing development and 1-1's.

In return you can expect a modern, vibrant working environment for a global business in Manchester city centre, 25 days annual leave plus bank holidays, Life Insurance and Pension plan, Wellbeing programme, Company incentives and discount schemes. This is a fantastic opportunity to join a global business and contribute to their continued growth!

Purpose

As an operational Team Lead, you will manage, motivate and inspire your team of inbound/outbound agents. You will mentor, support and develop your team to allow them to gain knowledge and understanding of their business area and the company to ensure the business's success! You will have an excellent 'can-do' attitude and be able to adapt to ever-changing business requirements!

Day-to-day responsibilities:

• Lead your team and ensure they fully understand their main driver to achieve the target and hit SLA/KPIs
• Ongoing development planning to drive performance through effective communication and documentation
• Plan for the week/month ahead based on current issues and analysis of the previous week/month's stats
• Deliver weekly plans through daily performance & stat reviews
• Performing coaching, 1:1's, agent contribution reviews, conduct & behaviours reviews in line with policies
• Deliver documentation based on the constant coaching and improvement of their team
• All compliance is adhered to by ensuring paperwork is clear, concise and legible with all areas completed for review by senior management
• Keep up to date with any campaign/company updates and changes

Key Requirements:

• Must have at least 3 years experience in a management position leading a sales team to targets
• Competent user of salesforce
• Uses statistical analysis to implement long-term and short-term fixes
• Set a constant example in terms of behaviour and setting standards
• Gains feedback and analyse the way you communicate
• Always consistent and professional
• Manages and assists in performance improvements
• Analytical and problem-solving skills - have the ability to interpret MI and deliver Action Plans
• Good understanding of Inbound and Outbound telephony/dialler systems
• Excellent communication skills - effective coaching skills; the ability to build relationships & can motivate staff
• Strong organisational aptitude and proven time management skills
• Excellent people management skills
• The proactive and decisive approach to problem-solving
• Strong organisational aptitude and proven time management skills
• Highly effective communication

Benefits

• Uncapped monthly commission
• Daily, weekly and monthly incentives
• 25 days' holiday, plus bank holidays
• Day off on your birthday
• Perkbox discounts
• Holidays increase after 2 and 5 years' service
• Pension Plan and Life Insurance
• Access to Employee Assistance Programme
• Company incentives, access to discount schemes

P970141LFR2

INDSAM