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Form of work
SalaryA not for profit distributing organisation based in West London is looking to hire a Temporary Customer Administrator for approximately 3 months. This is a hybrid position, 2 days in the office and 3 days remotely. Hours are 9am-5pm with 1 hour for lunch. Its an immediate start!
Main duties:
- Manage administration within the customer relations team
- Input customer information into internal systems to generate accounts, raise quotations and process orders and invoices, ensuring that all customer contact is recorded accurately in the CRM system.
- Ensure all customer contact is logged accurately on relevant systems.
- Raise credits, refunds and validate payments.
- Develop strong working relationships with key internal stakeholders
- Produce monthly and ad hoc reports to check and rectify any data entry inconsistencies in internal systems.
- Provide input into internal projects whilst retaining focus on KPI's.
- Provide support across the Customer Experience department to achieve departmental goals and targets.
- Identify, gain agreement on and implement improvements to internal processes.
Person specification:
- Excellent attention to detail
- Excellent customer service skills
- Accurate data entry skills
- Ability to learn new IT systems quickly and have strong IT literacy
- Good initiative
- Focused and organised
