Tenancy Progression Coordinator - Hybrid

Title:  Tenancy Progression Coordinator

Contract type: Permanent Contract

Hours:  Full time
Persona: Agile, 20-40% office based and working from home

Location:  Reporting office Stratford, London
Salary:  £28,000 to £37,000 depending on experience

Closing date for completed applications:  24th June 2024 at 11.59pm

Interviews will be held:  To be confirmed

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

We are seeking a Tenancy Progression Coordinator to join our ambitious London Living Rent team. London Living Rent offers customers affordable homes for rent, on secure tenancies with the option to purchase via shared ownership or outright sale.

In this new role at L&Q we are looking for someone customer focused, self-motivated, target driven and with an interest in the London property market.  

Reporting to the Lettings Manager, the successful candidate will be part of a successful team supporting the customer journey for our customers.

To be successful in this role you will need to demonstrate:

·       Knowledge of the London Lettings market

·       Ability to negotiate tenancy agreement terms.

·       Excellent communication skills, both verbal and written.

·       Collaboration skills and able to demonstrate stakeholder management

·       Ability to work in a fast-paced target driven environment with a track record of meeting deadlines.

 Duties will include:

 ·           Managing the customer databases, ensuring records are up to date and accurate

·           Taking customers details and qualifying their requirements 

·           Dealing with incoming lettings enquiries

·           Supporting the tenancy referencing process

·           Ensuring compliance and regulatory requirements are adhered to

If you believe you have the skills and experience listed, and are interested in working for an organisation that can make a difference, then please apply without delay.

L&Q benefits:

 ·       Hybrid/agile working

·       Strong family-friendly policies 

·       Committed Learning & Development

·       Annual leave starting from 28 plus bank holidays PLUS 8 days bank holiday

·       Generous non-contributory life Assurance

·       An Employee Assistance Programme

·       Employee discount scheme

·       Up to 21 volunteer hours per year

·       Strong family-friendly policies

·       Great places to work certified 2022

·       Best Workplaces for Women – ranked 23 in the UK

Our commitments:

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them.  This is why we are committed to developing our people. It's only by investing in a well-trained and motivated workforce that we can continue to prosper and sustain business success.

We are committed to supporting your work-life balance and recognise the changing demands and circumstances in life.  Please let us know during the recruitment process if you’re interested in part time working or job sharing.  In addition, should your circumstances change once you have joined L&Q, you can also request flexible working arrangements, e.g. a change to working hours - if it’s feasible then we’ll make it happen.

We are recognised externally for our commitment to inclusion.  We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace.

We expect all of our employees to support our environmental policy and social responsibility work. We are an employer committed to environmental and social responsibility.

Apply now