Trainee Credit Controller

Job Description
Countrywideare seeking driven and professional customer service specialists who want to be a part of an established, passionate team supporting accounting within Countrywide’s estate agency network in Annesley.
We are looking for determined candidates to provide a credit control and debt recovery service on rent arrears of residential tenancies. You will be chasing tenants and their guarantors for rent arrears by telephone and in writing, and keeping our client landlords fully informed at all stages.
Responsibilities of a Credit Control Advisor:

• You should have first class customer service skills to handle often contentious situations where tact and diplomacy are necessary.
• Strong communication, influencing and relationship-building skills.
• Take detailed notes of all conversations and actions taken, as these can often be required for future legal action.
• Arranging payment plans to recover rent arrears that are acceptable to both landlord and tenant, and monitoring these to ensure they are fulfilled.
• Produce accurate Rent Account Reports to clearly demonstrate how rent arrears have arisen over the duration of a tenancy.
• In an industry such as property, compliance is key, therefore you will need to study and gain our industry-recognised qualification for which full support is provided.

Skills and Experience to be a Credit Control Advisor:

• A background in at least one of the following credit control, debt recovery, retail, customer service.
• Fantastic telephone skills, be confident and a clear communicator both written and verbally and this may be your first office based role.
• Good at building and maintaining relationships with customers and stakeholders across the business
• Effective time management and managing expectations

Benefits of being a Customer Care Advisor:

• Perks at Work – Discounts on products and services inc electrical & Travel
• 23 days annual leave increasing with long service
• Pension scheme
• Full training provided with excellent career progression opportunities throughout the business
• Support with industry recognised qualifications
• Outstanding discounts across retail, entertainment, travel and health
• On-site parking

Countrywide are part of the Connells Group, one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network or over 1,250 branches, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and more!
Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.
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