Travel Operations Executive

INTRODUCTION TO QUINTESSENTIALLY

Expect the best. Experience Better.

For the world’s most discerning individuals, brands and corporates, Quintessentially is the ultimate destination for comprehensive lifestyle management and brand experiences. It’s the pinnacle of personalisation and the epitome of exclusivity.

Combining an unwavering commitment to redefining excellence with a clientele that demands nothing short of perfection, Quintessentially elevates every aspect of its clients’ lives to unparalleled heights through meticulous attention to detail.

As the world’s leading luxury lifestyle management group, Quintessentially has not only paved the way in this space but continues to shape a new standard for luxury concierge services.

JOB SUMMARY

Quintessentially Travel provides an elite travel booking service to members of the Quintessentially concierge as well as non-members. Booking tailor made bespoke holidays from the ordinary to the extraordinary; we provide exclusive access to the globe's finest hotels, luxury villas and retreats.

The role is acting as support to the travel sales team and presents an excellent opportunity to work for a prestigious company in the luxury travel field. It is an opportunity to develop your knowledge of worldwide destinations whilst providing an understanding into how a bespoke luxury travel sales company works.

The candidate will need to be flexible to business needs including from time-to-time attending supplier and consumer facing events.

KEY DUTIES

• Acting as support for the sales team with booking processes.
• Liaising with Sales Consultants on their sales and keeping record of these.
• Calculation of quarterly and annual incentive prize scheme across various areas of the company.
• Assisting the Sales Consultants with additional office tasks.
• Creating detailed, often complex, itineraries for a variety of destinations and clients.
• Liaising with worldwide hotels, lodges and ground agents in order to find out rates and availability.
• Liaising with Quintessentially Lifestyle Managers.
• Comprehensively capturing all client information as required by the system.
• Working to tight deadlines, in an accurate and time efficient manner.
• General administrative tasks.
• Assistance where required with the emergency phone rota.

HOURS OF WORK

Tuesday- Saturday (Saturday to be a WFH day).

9am – 5:30pm

REQUIREMENTS

• This is an entry level role into the world of luxury travel. Previous travel knowledge is a bonus.
• Confident self-starter
• Preferred knowledge of a sales and/or luxury travel working environment
• Administrative knowledge
• Excellent verbal and written communication skills and telephone manner
• Proficient IT skills, confident with Microsoft office programs, especially Word and Excel
• Excellent attention to detail and a quick worker
• Excellent time management
• Hard working, organised and ability to multi-task
• Willingness to learn with a positive outlook
• A passion for travel and a desire to develop your knowledge of suppliers and destinations through desk research, study of specialist consumer and industry publications, industry networking, and regularly update your travel colleagues including formal training sessions

BENEFITS

• Hybrid working (role dependent)
• Competitive annual leave allowance with a further increase due to long service
• Birthday Allowance – take your birthday off on us!
• Pension Scheme
• Angel Days: Additional paid leave to do charity work
• Long Service Awards
• Life Assurance
• Digital nomad
• Employee Assistance Program
• Study Leave
• Puppy friendly offices
• Qmunity committee – Social events in the office
• Free food & drink in the office
• Season Ticket Loans
• Cycle to work scheme
• Discounts with a variety of retail and hospitality companies

Quintessentially is an equal opportunities employer. We value and respect all differences (seen and unseen) in all people and aspire to deliver inclusive working experiences. Applications are encouraged from individuals regardless of age, disability, sex, gender, sexual orientation, pregnancy and maternity, race, religion or belief, and marriage and civil partnerships.

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Job Type: Full-time

Salary: Up to £27,000.00 per year

Benefits:

• Life insurance

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Ability to commute/relocate:

• London: reliably commute or plan to relocate before starting work (preferred)

Work authorisation:

• United Kingdom (preferred)

Work Location: Hybrid remote in London