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SalaryYour New Company
An excellent opportunity working with a worldwide technology company based in Sunbury on a permanent contract as a trilingual Customer Service Specialist. The languages required for this role are English, French and Italian. If you are looking to work within a corporate company that fuels the technology we use on a day-to-day basis, then this is a great opportunity for you. You will work a hybrid schedule with 3 days in the office and the rest at home, Monday to Friday, a 10-15% bonus each year which is paid out quarterly, £150 per month towards travel and many more benefits.
Your new role
Within your new role you will be responsible for all technical support queries and the management of the email database system, ensuring that a 24-hour response is achieved. You will also ensure any customers contacting the service through social media platforms are supported within a timely and efficient manner, whilst creating and maintaining a detailed record of all updates on their CRM database. You will also deal with stock control and refund requests, as well as some elements of order processing.
What you need to succeed
To be successful within this role you will have excellent Customer Service, and great communication in English, French and Italian with a minimum of 1 year within a Customer Service environment. You will have the ability to work in a fast-paced environment, and able to co-ordinate and resolve customer queries within a timely and efficient manner. You should have a high level of written English as you will be responding to emails and chat enquiries in a highly professional manner.
What you'll get in return
In return, you will be offered a generous salary of £26,500 per annum, with a 10-15% bonus each year with a hybrid working schedule of 3 days in the office and 2 at home. Monday to Friday you will work 8AM-5PM with a 3PM finish each Friday PLUS 24-day holiday PLUS all bank holidays. There are numerous benefits on offer including private parking, private medical care, up to £150 per month toward travel, private dental care, £250 per annum toward a gym membership and many more.
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