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Salary Summary
. Job Description
UX Designer
You may not know us, but our reputation is growing. We believe that becoming debt free should be simple and affordable for everyone. Every year, we help thousands of people take control of their debts and we understand that every person’s situation is different.
We buy debts from lots of different companies in all kinds of sectors. Our mission is to help customers on the path to becoming debt free; with a real focus on helping our customers pay off their debts in practical and affordable ways. We do this honestly, ethically and by treating our customers with dignity and respect.
So that’s us, now let’s talk about your role.
In this role as UX Designer you’ll be responsible for owning each step of the UX process creating wireframes, sitemaps, process flows and prototypes ensuring that the website and digital journeys are well-structured, information is easy to find and meets the needs of its users.
Your key responsibilities will include:
- Accountable for driving improvements in Digital User Experience (DEX score) and commercial KPIs
- Adheres to UX guidelines, best practices and standards
- Accountable for ensuring that the website and digital journeys are well-structured, information is easy to find and meets the needs of its users driving the right outcomes and conversion
- Responsible for understanding how users interact with the website
- Responsible for creating wireframes, sitemaps, process flows and prototypes
- Responsible for creating user journey maps to analyse how customers interact with digital channels
- Work with design and UX colleagues on a suite of templates and UI designs that website content editors will follow
- Coordinate and project manage large website UX and UI changes, overseeing the work of website editors
- Use tools such as Lighthouse, Decibel, GA4 to produce website audits and use insights to propose improvements to journeys
- Adheres to internal governance and procedures
- Foster strong relationships with our risk and compliance business partners
- Build great relationships with business stakeholders to understand their needs and help to translate offline services into slick, easy to use digital user experience
- Demonstrate how digital can support stakeholders ambitions
- Collaborate with stakeholders around the business and proactively share updates, insight and recommendations with management, to drive forward business decisions and the delivery of amazing digital experience
How we say thank you?
An exciting career is much more than just a salary. We also understand that everyone, regardless of culture, gender identity, religion, ethnicity, age, neurodiversity, or disability status, can contribute to our goal to make credit work better for all. Our strength is in our people. So, at Lowell we have a range of benefits that include:
- A discretionary annual bonus for a job well done.
- 28 days holiday with an option to purchase 5 more. Plus bank holidays on top.
- Life assurance, Private Medical Assurance & Group income protection.
- 3% flexible benefits; pick additional benefits or take as cash each month. Whether this is extra holiday or dental cover there will be something for you.
- A fantastic culture with more little perks along the way including flexible working, family leave and recognition awards.
- Wellbeing support, including THRIVE sessions, trained support officers, and regular webinars and classes geared towards mindfulness.
At Lowell this doesn’t end there, #WeSeeYou when you’re performing your best, or living our values. So we want to ensure that once you get here, you’ll still be going places.
