Vacancies Performance And Compliance Lead

Company	Notting Hill GenesisSee more
Address	London, Greater London
Form of work	Permanent
Salary	£43,264 to £48,072 per annum for 35 hours per week.
Category	Engineering

Job description

Job Introduction

What you’ll do

As the Performance and Compliance Lead you will be responsible for ensuring all NHG’s general needs lettings are done quickly, safely and compliantly. Managing the voids and lettings coordinators you will oversee a team who drive the lettings process from on notice to creation of the tenancy. You and your team will need to work closely with the housing management teams and voids team ensuring we are meeting re let targets. We will expect you and your team to build relationship with key external stakeholders. As well as voids and lettings your team will also be responsible for ensuring subject access requests are completed, as well as other day to day administrative tasks and ad hoc requirements. You will also need to work closely with our central data, Performance and insight teams to ensure the reporting requirements enable the wider core operations team to do their jobs, as well as producing ad hoc reports when required.

How you’ll do it

Using your knowledge of general needs lettings and any previous management experience you will motivate, lead and manage your team to provide a service to the core operational housing management teams.

Using your previous experience of building relationships, you will build working relationships with the core operational housing management teams and the voids team to ensure everyone is working towards the same goal of letting our homes quickly, safely and compliantly.

Using your previous experience of working with local authorities you will develop relationships with our key boroughs and ensure NHG is compliant with any nomination’s agreements, and other adhoc service level agreements we have signed.

Having a keen eye for detail and an awareness of our policies and procedures you will train your team and others to ensure we are always working in a compliant way when it comes to lettings, including mutual exchanges, transfers, succession etc.

Using your excel skills and other similar software you will produce timely reports for the managing directors, assistant directors or heads of service when requested, and feeding into the future performance reporting work plan via the performance team.

Using your organisational skills you will manage your team of regional administrators to provide holistic administrative support to the core operational housing and leasehold teams.

The Ideal Candidate

We are looking for someone who owns their own work, and that of their team. Someone who can see the bigger picture and can work successfully with others to influence decisions for the benefit of NHG and it’s residents. Someone who has great organisational skills, and can keep on top of deadlines, and ensure their team can too.

The ideal candidate for this role will be someone who has experience of end to end general needs lettings. A proven track record of managing others to achieve a shared goal when it comes to lettings is essential. Line management of others is desirable but not essential.

Essential:

Demonstrated experience of performance monitoring, benchmarking and target setting.
Experience of preparing and presenting complex information to different audiences.
Advanced experience in excel, proficiency in full Office 365 suite.
Proven experience of data assurance and interrogation.
Track record of successful staff development and management of others.
Strong verbal and written communication skills in English, including effective report-writing for senior leaders.
Effective workload management in a flexible and adaptable manner.
High emotional intelligence and composure under pressure, with a mature and flexible approach.
Excellent interpersonal and communication skills, fostering effective collaborations.
Strong organisational, time, and resource management capabilities.
Passion for maintaining excellent customer service standards and evidence of service improvement achievements.
Ability to react promptly to changing priorities and adeptness in diplomacy, negotiation, and political sensitivity.
Awareness pf financial and budget management skills.

What’s in it for you?

Once you join us, you’ll find plenty of opportunities to grow within our organisation. You’ll also have access to a wide range of learning opportunities to help you achieve and maximise your potential.

Benefits include:

Excellent annual leave allowance and flexible working opportunities (qualifying period may apply)
Generous pension scheme
Enhanced maternity, paternity, and adoption pay in addition to statutory entitlements (qualifying period may apply)
Employee assistance - free confidential advice and counselling services provided by independent specialist organisations.
Health cash plan
Staff discounts - we give our staff access to discounts at hundreds of major retailers, gyms, restaurants, entertainment, days out, insurance, and much more.
Interest free loans - season ticket loan, tenancy deposit loan, and training loan
Cycle to work scheme.
Life Assurance x 4 annual salary

All about us

Notting Hill Genesis is a not-for-profit organisation providing affordable homes for Londoners and it is now one of the largest housing associations in London. We are both a landlord and a developer, with more than 60,000 existing homes and 10,000 more in our pipeline and we employ around 1,500 staff.

For more information on what we do and what makes us different please visit:

https://group.nhg.org.uk/careers/

We welcome applications from everyone. We actively monitor the diversity of our workforce and strive to show equal representation throughout all levels of the organisation. We are a Stonewall Diversity Champion, a Disability Confident employer amongst other diversity commitments. To find out more about our approach to equality, diversity and inclusion please visit: https://group.nhg.org.uk/careers/diversity-is-our-strength/

Selection Process

Step 1 – Please submit your CV along with a supporting statement in no more than 1000 words. Your supporting statement should detail what previous skills, experience and knowledge you have which make you the perfect candidate for the role. Please bring this alive with real life examples demonstrating this.

Step 2 – Successful candidates will be selected for an interview and assessment, which we expect to take place on Monday 18^th March 2024. You maybe asked to prepare something in advance of the assessment to be shared on the day.

Closing date is 13th March 2024 at 23:59

Please apply for this role online. If you are not able to apply online or if you have any reasonable adjustment requirements arising from a disability or medical condition to fully participate in the recruitment process, please discuss this with our hiring team via jobs@nhg.org.uk.  

Should a redeployee apply for this role, their application will be considered before any others.

NHG reserves the right to close this vacancy early if we receive sufficient applications for the role, so we advise you to submit your application at your earliest opportunity.