Warehouse Line Manager

Our people are the heart of our business. As our greatest asset, they make Musgrave a great place to work and in return we aim to be the very best place to work, grow and thrive. We have an opportunity for a Warehouse Line Manager to join the team.

Role Purpose:

To plan, direct and coordinate the smooth efficient running of the day to day warehouse operational activities

To lead the Warehouse team members by giving direction and monitoring performance to ensure department operates efficiently and effectively providing a quality service to storesRole

Scope:

Lead, motivate and continually develop the Warehouse team by working in a harmonious atmosphere

Lead the team by example working in accordance with Company procedures.

Liaise with all stakeholders internal and external to manage and maintain a flexible team-based approach.

Compile annual budgetary requirements for warehouse colleagues & operational support including payroll

Prepare and implement strategic development plan for the warehouse function in conjunction with Senior Management

Area of Responsibility

Warehouse Operations

• Monthly huddles with all team members to update on company news, initiatives and gain colleagues feedback
• Assist in the recruitment, onboarding, development of new colleagues as required
• Ensure all team members are trained and assessed for competency on an ongoing basis.
• Ensure compliance against WMS processes
• Complete performance reviews for all team members and offer support and guidance on future areas for development.
• Nurture and develop a healthy relationship with the Trade union.
• Be first line of contact for all people management, including, absence, disciplinary and grievance issues as they arise.
• Organise, plan, and manage the day to day warehouse operation effectively in line with daily and weekly plans, ensuring targets are met
• Maintain accurate and up to date administration records.
• Develop strong internal and external customer relationships to ensure issues are resolved.
• Support Management in the strategic development plan for the warehouse function.
• Identify operational issues and report to senior management.
• Lead on projects as and when directed
• Manage end to end processes are completed for all accidents and incidents on I-Auditor, complete investigations and cascade the information to higher management as directed
• Conduct Investigations & Disciplinary interviews/process in line with company policy

Area of Responsibility

Creating the best team

• Recruit, retain and motivate all relevant staff within a team-based management culture.
• Encourage 2-way feedback and ideas aimed at improving work practices and involve warehouse and operational support colleagues in solutions to operational problems.
• To follow dignity and respect to work policy
• Maintaining and further develop a high level of teamwork and morale within the department.
• Attend any relevant training sessions to ensure that you are fully equipped to perform your role effectively and assist in the development of continuous improvement.
• To proactively motivate the warehouse team members to achieve planned targets and deadlines by providing guidance and encouragement.
• Demonstrate the leadership skills and values holding self and other accountable for meeting and exceeding objectives and maximise the potential of team members to encourage and sponsor talent to ensure succession
• Communicate clearly and positively to engage all colleagues to ensure they understand their role in delivering the brand (business objectives)
• Set team objectives & targets and monitor & feedback on performance on an ongoing basis.

Area of Responsibility

Customer Service

• Demonstrate and promote a “right first time” mindset and cascade this to team members
• Liaising with customer representatives to promote continued successful partnership and the maintenance of good will towards the company
• Ensuring excellent levels of service and quality to customers
• Monitoring and investigation of claims and implementation of appropriate plans to reduce instances of customer complaints and claims.
• Ensuring service continuity at peak seasonal times
• Balance the requirement of rekeys to increase customer availability with operational effectiveness

Area of Responsibility

Health & Safety

Under the Health and Safety at Work (NI) Order 1978 & Health and Safety at Work Act 1974, managers are responsible for their own health, safety and well-being and that of their staff. General responsibilities include, but are not limited to:

• Ensure the safety, health and welfare at work of your employees
• Manage and conduct work activities in such a way as to ensure the safety, health and welfare at work of all employees
• Manage and conduct work activities in such a way as to prevent any improper conduct or behaviour

• Educated to GCSE standard or equivalent– passes at grade C or above (or equivalent) in Mathematics and English.
• Advanced working knowledge of the Microsoft suite
• Experience of managing a large team in a fast moving customer orientated warehouse operation.
• Experience of working in a unionised environment
• Working experience and knowledge of compilation and presentation of KPIs to senior level.
• Working experience of review, control and keeping within a set budget
• High level of computer literacy and exposure to WMS
• Experience of managing in a fast-paced retail/FMCG warehousing environment
• Excellent communication, people management and customer service skills.
• Good organizational, administration and problem-solving skills in a fast-moving environment.
• Thorough knowledge of distribution operations including specific processes such as H&S and HACCP etc.
• Have leadership qualities with a keen eye on lean management
• A willingness to support the business by living the Musgrave values

Desirable

• NVQ Level 3
• Project experience
• Warehouse layout/design
• Demonstrable experience in developing relationships with Trade UnionsExposure to LEAN/CI methodology
• Analytical experience in interpreting data presented.
• Strong degree of PC literacy with an emphasis on accuracy and an extensive knowledge of spreadsheets/databases

Musgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know.

Musgrave operate a Work Smart hybrid working model where you can alternate your time between connecting and collaborating in the office and working remotely.Â