1St/2Nd Line Apps Support Engineer

1st/2ndLine Apps Support Engineer
Glasgow (Onsite)
Up to £30,000 + Benefits
We are seeking a highly skilled and motivated IT Support Analyst to join our IT Service Desk team in Glasgow. The ideal candidate will have solid technical background in 1st and 2nd line IT support, for the Microsoft Desktop, MS Software and Applications Suite, and have proven experience of supporting the Microsoft Infrastructure arena encompassing the Microsoft Products including Active Directory/ Azure AD, Exchange online, Intune and Office 365 and Remote Desktop Services.
This role will play a pivotal role in ensuring the processing and prioritisation of Service Desk tickets for end-users.

Key Responsibilities:

• 1st and 2nd Line Support: To Provide prompt and efficient technical support to end-users for a wide range of IT issues, including hardware and software problems, ensuring that incidents are resolved within established service level agreements.
• O365 Administration: Manage and administer Microsoft Office 365 services, including user account management, email configuration, and troubleshooting O365-related issues.
• Intune: Administer and maintain Microsoft Intune for mobile device management, ensuring the security and functionality of mobile devices within the organisation.
• SharePoint Management: manage and maintain SharePoint sites, libraries, and permissions. Troubleshoot and resolve SharePoint-related issues.
• Hardware Support: Diagnose and resolve hardware issues for desktops, laptops, printers, and other peripherals. Coordinate hardware repairs or replacements as needed.
• Application Support: Provide end-user support for various business applications, assisting with installations, updates, and troubleshooting issues.
• End-User Training: Offer training and guidance to end-users on IT systems, applications, and best practices.
• Incident Management: Document, track, and prioritise support incidents using a ticketing system. Follow established processes for incident escalation and resolution.
• Proactive Maintenance: Perform daily system and routine checks, software maintenance tasks, ensuring the reliability and security of IT assets.
• Collaboration: Work closely with IT team members and other departments to address IT-related challenges and contribute to the continuous improvement of IT services.

It is essential that you have great communication skills, can demonstrate 1/2nd line support with O365 & SharePoint admin, excellent knowledge of Intune and application support with good customer service skills.
It would be advantageous if you were certified CompTIA A+, Microsoft Certified Desktop Support Technician, and if you have any experince of working through a MSP.
Please send your CV for immediate consideration