2Nd Line Support Engineer

We are seeking an experienced 2nd to 3rd Line Engineer to join the IT Support team of our client. The role supports our IT operations spanning across UK / South Africa and Australia.

The immediate requirement of the role is to support our UK based user community (250 persons) through helpdesk tickets. The focus will have an emphasis on resolving day to day issues. There is an opportunity to delve into project work and gain experience across a wide range of IT systems. The candidate will be customer facing and therefore possess strong inter-personal skills.

We work with the latest technologies and are looking for a self-starter to hit the ground running. Somebody who is reactive to helpdesk tickets in busy times yet pro-active in quieter times picking up project work items & implementing improvements will succeed in this role.

The role will cover a wide range of products and applications, typical activities include Workstation Support / Printer support / Office application support / Active Directory Administration / Microsoft Office 365 Administration / Deployment of new services & Technologies.

There is scope to be involved and train on AWS and Azure platforms.

This will role is an exciting opportunity for someone who interested to progress their career in IT.

Typical activities

Break fix support for PC and network connectivity issues.

Installing new and replacement hardware.

Installing and removing Software.

Managing sign-on and password requests.

Analysing faults and determining remedies.

Adding and removing phones and extension numbers.

Essential

Office 365 Administration

Active Directory On prem / Office 365

Server Experience

Networking Experience Switches / Routers / Firewalls

Wi-Fi Administration

Understanding of the hardware components of a PC / Laptop

Familiarity with installation of standard Microsoft operating systems windows packages

Familiarity with installation of standard Microsoft packages (Excel, Word etc.)

Understanding of file systems and management

Exposure to security protocols (Logins, passwords etc.)

Fundamental understanding of how a network exists.

Great communication skills

Works well under Pressure

Can do attitude.

Desirable

• Exposure to Avaya phone systems
• Exposure to Cloud based computing Azure / AWS.
• Scripting
• Backup / Restore experience.
• VLAN

Job Types: Full-time, Permanent

Benefits:

• Company pension
• Employee discount
• Enhanced maternity leave
• Enhanced paternity leave
• Free flu jabs
• Free parking
• Health & wellbeing programme
• Life insurance
• On-site parking

Schedule:

• Monday to Friday

Supplemental pay types:

• Bonus scheme

Education:

• GCSE or equivalent (preferred)

Experience:

• IT Support: 2 years (required)