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Customer Quality Manager jobs in London, Greater London

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CUSTOMER RELATIONS QUALITY MANAGER

Handling and quality assessing complaints escalated to the Rail Ombudsman. Quality assessing Customer Relations responses and supporting to evolve our AI channels. Motivating the Customer Relations teams to deliver added value thr...

CompanySoutheastern Railway
AddressLondon, Greater London
CategoryCustomer Service
Salary£33,000 per annum plus free travel
Job typeFull Time, Home working available, Flexible working available, Hybrid Working, Permanent
Date Posted 4 weeks ago See detail

Customer Relations Quality Manager

Southeastern Railway

London, Greater London

£33,000 per annum plus free travel

Handling and quality assessing complaints escalated to the Rail Ombudsman. Quality assessing Customer Relations responses and supporting to evolve our AI channels. Motivating the Customer Relations teams to deliver added value thr...

4 weeks ago seen See more...

Technical Quality Manager

Southwark Council

London, Greater London

£47,043 - £54,135

A technical qualification, such as HND Building Construction, or a professional surveying qualification. Demonstrable knowledge of building construction and maintenance related contracts, their administration, and ways to resolve...

3 days ago seen See more...

Data Science Manager - Customer Science

Direct Line Group

London, Greater London

Team Leadership: Lead, mentor, and manage a team of data scientists and analysts focused on customer data analytics. Data Strategy: Develop and implement Data Science strategies to enhance CRM and marketing efforts, ensuring align...

2 weeks ago seen See more...

Senior Customer Experience Design Manager

Corecruitment

London, Greater London

£90k - 100k per year + plus family package, plus benefits

Min.Bachelors Degree or Equivalent. 10+ years of experience in translating brand vision into tangible and implementable product & service concept at major international airline. Proven experience of Customer Experience Design at...

2 weeks ago seen See more...

Markets Platform - Customer Journey Manager

Lloyds Banking Group

London, Greater London

Competitive

Independently understand and lead the end-to-end Customer Journey, documenting process maps and relevant guides to drive understanding.. Integrate insight and knowledge from disparate data, processes and systems which are relevant...

2 weeks ago seen See more...

Customer Experience Manager

Enable Leisure & Culture

London, Greater London

£40,000 - £45,000 per year

30 days of annual leave (plus 8 bank holidays), 3 additional free days off at Christmas. Life Insurance. Reward Schemes (RewardHub Membership, wellbeing budgets and cycle to work). A variety of social and wellbeing activities...

2 weeks ago seen See more...

Quality Management Leads (Sizewell C)

Edf

London, Greater London

Not specified

We are playing a leading role in new nuclear build in the UK to secure a bright future for the combined business and its employees.Sizewell C. The power of good for Britain. Additionally, youll act as Intelligent Customer in th...

3 weeks ago seen See more...

Customer Satisfaction Manager

Riverside Legal Services Limited

London, Greater London

£28,000 to £32,000 per year

As the Customer Satisfaction Manager at MSR Solicitors, you will play a pivotal role in ensuring that our clients receive outstanding service and have a positive experience throughout their engagement with the firm. Your responsib...

3 weeks ago seen See more...

Customer Data Platform Product Manager

Datatech Analytics

London, Greater London

Salary negotiable dep on experience between £70,000 - £80,000

Customer Data Platform (CDP) Product Manager- London Office / Hybrid working 2 days PW in office 12 Month FTC - Salary negotiable dep on experience between 70,000 - 80,000 - J12776Please note all applicants require full and inde...

3 weeks ago seen See more...

Senior Customer Manager - Propositions

Hsbc

London, Greater London

Design and deliver World Class Propositions, which meet the needs of our customers and sets us apart from the competition Build excellent relationships with UK and Group stakeholders to identify the market opportunity, our right t...

2 months ago seen See more...

Senior Business & Customer Manager - Alliance Management

Msd

London, Greater London

Develop clear and actionable strategies to achieve business objectives and drive the rapid adoption of oncology medicines in the NHS.. Collaborate with cross-functional teams and stakeholders, locally and globally, to ensure align...

2 months ago seen See more...

Food & Quality Manager

Paul Uk

London, Greater London

From £65,000 a year

This role has key accountability for food quality and safety, product launch processes and production operational issues. It requires a passion for food, high profirency in food safety and an understandng of the food manufacturing...

2 months ago seen See more...

Programme Quality and Policy Manager

Youth Endowment Fund

London, Greater London

32,300

Plan engaging activities for YAB meetings and events. These activities require working some evenings and occasional weekends. Provide support and pastoral care to YAB members, including personal development planning and safeguard...

4 weeks ago seen See more...

Graduate Customer Success Manager

1Pgr Services

London, Greater London

up to £32,000 + Benefits + Bonus

Work with internal teams to deliver successful live customer projects from planning stages to final review. Act as a product expert for customers. Understand the individual use cases and needs of each customer. Provide advice, edu...

2 months ago seen See more...

Regulatory Compliance Quality Operations Manager - EMEA - Homebased

Worldwide Clinical Trials

London, Greater London

Competitive

Maintains knowledge in relation to GxP activities. Conduct regulatory intelligence/surveillance for GxP requirements globally. Identify quality impact and actions and advise on requirements for Worldwide systems, processes and tra...

2 months ago seen See more...

Customer and Trading Manager - Nightshift

Sainsbury's

London, Greater London

From £31,650 a year

Nightshift premium - up to 4,500 annually for working nights, where eligible. 4 night week - our full-time nightshift managers work their hours across 4 nights. Discount card 10% discount off on your shopping at Sainsburys, Ar...

2 months ago seen See more...

Customer Service Manager

Free Soul

London, Greater London

Develop and implement a comprehensive strategy to elevate our Customer Service department, focusing on enhancing efficiency, effectiveness, and customer satisfaction. Lead projects to update and optimise all Customer Service proce...

2 months ago seen See more...

Senior Customer Success Manager

Morningstar

London, Greater London

Full-time

Serving as a subject matter expert to Morningstar clients who license our Data or Software products.. Creating a structured set of metrics/analytics to continuously and consistently communicate mutual key performance indicators w...

2 months ago seen See more...

Customer Success Manager - Fleet Risk

Aon Corporation

London, Greater London

You are a people person who cares about customer experience and has experience working to enhance the customer experience.. Experience at leading and developing processes to support customer onboarding, customer support and custom...

2 months ago seen See more...

Customer Success Manager

Morningstar

London, Greater London

Full-time

Serve as a single point of contact for post-sales services and ongoing client engagement. Use your innovative approach to contribute to the business in ways that range from communicating client feedback to product managers, liaisi...

2 months ago seen See more...

Customer Relationship Manager

C & C Search

London, Greater London

£35000 - £40000 per annum

Responding to comments and enquiries across all communication and media platforms. Building strong relationships with VIP clients. Proactive reach outs to established clientele. Customer after care, supporting them through every s...

2 months ago seen See more...

Customer Performance Manager

Blue Octopus Recruitment Ltd

Maida Vale, Greater London

TemporaryFull Time 12 MonthsWe are looking to recruit a Customer Performance Manager to join our team at our Goldney Road Hub in Westminster on a temporary basis (Maternity Cover).About the RoleJoining our team, youll be responsib...

2 weeks ago seen See more...

Customer Service Manager

Holt Recruitment

Battersea, Greater London

training + progression

Start: 13/05/2024. Rate: 36000 - 42000 per annum, Benefits: training + progression. Location: Battersea,England. Type: Permanent. Industry: Automotive. Recruiter: Holt Recruitment. Contact: Eric Duxbury. Tel: 44 (0)1202 552915...

2 weeks ago seen See more...

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