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IT SERVICE DESK ANALYST

Perform and undertake all aspects of support service (telephone calls, voicemails, call backs, email etc.) to ensure the successful resolution of issues.. Handling incoming calls and undertaking any relevant issue investigation en...

CompanyWest Brom
AddressWest Bromwich, West Midlands
CategoryCustomer Service
Salary£24,500 a year
Job type- Permanent
Date Posted 2 months ago See detail

IT Service Desk Analyst

West Brom

West Bromwich, West Midlands

£24,500 a year

Perform and undertake all aspects of support service (telephone calls, voicemails, call backs, email etc.) to ensure the successful resolution of issues.. Handling incoming calls and undertaking any relevant issue investigation en...

2 months ago seen See more...

IT Service Desk Analyst - 12 Month FTC

Ashurst Llp

Glasgow, Scotland

Full-time, Fixed term contract

Understand the IT requirements of the local business and act accordingly to ensure these requirements are met in a timely and structured way, following escalation processes to ensure a consistent and professional service. Contribu...

2 months ago seen See more...

IT Service Desk Analyst

Equans

Newcastle upon Tyne, Tyne and Wear

£21,255 a year

Provide day to day first line IT Service Desk support. Correctly log, prioritise, assign, track and respond to incidents and service requests in a timely manner, meeting agreed SLAs, and according to agreed standards and procedure...

2 months ago seen See more...

IT Service Desk Analyst

Frasers Group

Basingstoke, Hampshire

£24,200 a year

Taking responsibility of IT support queries that come from our Head Office and stores across the UK and beyond. Providing IT support via our phone and ticket systems, logging detailed and concise information. Monitoring, fault tra...

2 months ago seen See more...

IT Service Desk Analyst

Recruitvirt Ltd

Surrey, England

£20,000 - £25,000 per annum

Incident and Request Management: Manage and resolve incidents and service requests focusing on Office 365, Windows Desktop, and Laptop issues. Responsibilities include triaging, managing, resolving incidents, offering temporary so...

2 months ago seen See more...

IT Service Desk Analyst

Ashdown Group

Devon, England

£25,000

IT Support - Newton Abbot, Devon- Full time permanent role- Reputable organisation with friendly team- Salary up to 25,000 based on experienceA lovely organisation based in Devon is looking for an IT Support Analyst. Day to day...

2 months ago seen See more...

IT Service Desk Analyst

Hays.

Manchester, Greater Manchester

Competitive

1st line troubleshooting support - software, hardware, network related problems. Logging all calls in our Service desk tool and maintaining full documentation. Managing the configuration and installation of new hardware and softwa...

2 months ago seen See more...

IT Senior Service Desk Analyst

Bdo Uk Llp

Merseyside, England

Competitive salary

Provide ownership to expedite and resolve escalations. Champion several Digital products and technology areas, becoming the subject Matter Expert in those areas. Support on-boarding of new starters as their recognised buddy. Att...

a week ago seen See more...

IT Support Engineer / Service Desk Analyst / IT Technician

Awd Online

London, England

£32,000 per annum

Provide 1st line technical support to end users. Log and classify incidents and requests raised by the customer by telephone, email and via the Service Now chat function. Record calls from customers. Deal directly with requests an...

2 weeks ago seen See more...

IT Service Analyst

Reed Talent Solutions

Bedford, Greater Manchester

Acting as the first point of contact between the Pensions Dashboard Programme, clients, and the third party suppliers Service Management Teams. Triaging of enquires coming via the service management tool and ensuring they follow...

2 days ago seen See more...

Service Desk Analyst

Venn Group

West Yorkshire, England

£11.44 per hour

Have a confident telephone manner. Have an interest in the IT Sector. Be able to provide first line IT support to users. Escalate issues when they cannot be resolved initially. Document all calls, issues and resolutions received b...

3 days ago seen See more...

Service Desk Analyst

Recardo Group Limited

Derbyshire, England

£23,000 - £25,000 per annum

Respond to incoming support requests via phone, email, and ticketing system in a timely and professional manner. Diagnose and troubleshoot basic technical issues related to hardware, software, and network connectivity. Escalate co...

3 days ago seen See more...

Service Desk Analyst

Savills

Cambridgeshire, England

Salary negotiable

Answer incoming help requests from end users via telephone calls within 3 rings and also deal with e-mails and portals, in a courteous and timely manner. Document all user identification information, including name, department, co...

3 days ago seen See more...

Service Desk Analyst

Picture More Ltd

Peterborough, Cambridgeshire

24000.00 - 27000.00 GBP Annual

Configuring and troubleshooting support issues. Answer requests from end users via both telephone calls and also deal with e-mails, in a courteous and timely manner. Document all user identification information, including name, de...

3 days ago seen See more...

Senior Service Desk Analyst

Technical Placements Ltd

Maidstone, Kent

Deliver day-to-day activities for Incident Management Request, Management Service Desk process, while following the documentation available to support these activities. Collaborate with service analysts across all GIS functions to...

3 days ago seen See more...

Technical Service Desk Analyst

Global Technology Solutions Ltd

Avon, England

We have an exciting opportunity for a Technical Service Desk Analyst to join a well established organisation in Bristol on a permanent basis. Experience: 4 years in similar role (MSP Experience Highley Desirable), driving licence...

5 days ago seen See more...

Service Desk Analyst

Liberty Group

Merseyside, England

£26,000 - £28,000 per annum

Pension scheme. 23 days Annual Leave, plus Bank Holidays. Cycle to work Scheme. Liberty Sense Awards employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucher. YuLife, inclu...

5 days ago seen See more...

Service Desk Analyst - Global Law Firm - Up to £50K

Ryder Reid Legal Ltd

South East

Competitive salary

Fielding Service Desks calls, and either solving problems upon first contact or referring advanced problems and requests to the appropriate team member. Tracking customer calls and recording detailed and accurate information. Moni...

5 days ago seen See more...

IT Service Desk Apprentice

Paragon Banking Group Plc

Solihull, West Midlands

Not Specified

Respond positively and professionally to end user calls, e-mails or raised tickets. Manage user administration at the desktop within limits of security policies Managing of ticket queues to ensure all work is carried out in a tim...

5 days ago seen See more...

IT Service Desk

Hays Specialist Recruitment Limited

North Humberside

£24,000 - £26,000 per annum

Customer Service focussed with excellent communication skills. Excellent problem solving ability. Good working knowledge of MS Windows (client devices). Understanding of Windows Server, MS Exchange and AD (Users and Computers). Ex...

6 days ago seen See more...

Service Desk Analyst - Global Law Firm - Up to £50K

Ryder Reid Legal Limited

London, England

Negotiable

Ryder Reid Legal is looking to recruit an experienced and proactive Service Desk Analyst to join one of our prestigious, Global Law Firm clients on a permanent basis at their London office. The Service Desk Analyst will be respons...

6 days ago seen See more...

Service Desk Analyst

Jam Recruitment

Havant, Hampshire

£25 - £30 per hour + Negotiable, Inside IR35 per hour

Ensure that incidents and problems are identified, triaged, and responded to efficiently and within require timescales. Ensuring that calls are correctly prioritised and categorised. Ensuring that the Service Desk management tool...

6 days ago seen See more...

IT Service Desk Team Leader

Akkodis

Sunderland, Tyne and Wear

£30,000 - £34,000/annum

Lead and inspire a dedicated team of 1st and 2nd Line Support professionals, fostering a collaborative and supportive environment where everyone can thrive. Drive operational excellence by ensuring efficient working practices and...

7 days ago seen See more...

Service Desk Analyst IT Helpdesk / 1st Line

Reed

Lancashire, England

£12.59 - £18.73 per hour, negotiable

Work on the ICT Service Desk, accurately recording all calls offered by either phone or email into the Service Management Tool (SMT). Perform accurate assessment of calls, performing fit time fix where possible. Provide solutions...

2 months ago seen See more...

Service Desk Analyst - Fintech

Venn Group

South East

£200.00 - £250.00 per day

This exciting positionwill play a crucial role in providing technical support to the firms internal staff, ensuring the smooth operation of our IT systems and services, assisting with the installation, configuration, and maintena...

7 days ago seen See more...

Service Desk Analyst

Gold Group Ltd

Hampshire, England

Collaborating closely with team members to carry out all day to day activities. Ensure that incidents and problems are identified, triaged, and responded to efficiently and within require timescales. Ensuring that calls are correc...

7 days ago seen See more...

Service Desk Analyst

Senitor Associates

Cheshire, England

Salary negotiable

2-4 years of experience in a Service Desk / Support role. Extensive experience with Office 365 and creating new users. Experience with Azure and enrolling InTune users. Experience setting up OS into new hardware. Excellent communi...

7 days ago seen See more...

IT Service Desk Apprentice

Qa Ltd

South East

£17,000 - £19,000 per annum

Provide 1st line technical support, addressing queries promptly via phone, email, or in-person. Uphold high standards of customer service, adhering to service management principles. Ensure SLAs are met for responding to and resolv...

a week ago seen See more...

Service Desk Analyst

Valleys To Coast Housing

Bridgend, Wales

£27,144 per year

37 hours per weekWe are currently recruiting for a Service Desk Analyst to help us ensure we have the IT infrastructure, hardware and support we need to deliver a great service to colleagues, working closely with the team and supp...

a week ago seen See more...

Service Desk Analyst 24x7 (Inside IR35)

La International

Havant, Hampshire

£25 - £30 per hour

Our Client are looking for a Service Desk Analyst to work on full time onsite on a busy 24x7 Service Desk. It will be 12 hour shifts, including nights, working on a rota system.Relevant expertise includes:- Experience working on a...

a week ago seen See more...

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