Permanent Service Desk Analyst jobs

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IT SERVICE DESK ANALYST

Providing 1st Line Support by promptly logging incidents into the Service Desk system. Managing 2nd Line Support tickets, leveraging your expertise to resolve issues escalated from the front-line support team. Ensuring smooth esca...

Company	In Technology Group
Address	Birmingham, West Midlands
Category	Customer Service
Salary	£30,000 - £33,000/annum Excellent benefits
Job type	Permanent
Date Posted	a month ago See detail

IT Service Desk Analyst

In Technology Group

Birmingham, West Midlands

£30,000 - £33,000/annum Excellent benefits

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Service Desk Analyst

Recardo Group Limited

Derbyshire, England

£23,000 - £25,000 per annum

Respond to incoming support requests via phone, email, and ticketing system in a timely and professional manner. Diagnose and troubleshoot basic technical issues related to hardware, software, and network connectivity. Escalate co...

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Service Desk Analyst

Savills

Cambridgeshire, England

Salary negotiable

Answer incoming help requests from end users via telephone calls within 3 rings and also deal with e-mails and portals, in a courteous and timely manner. Document all user identification information, including name, department, co...

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Senior Service Desk Analyst

Technical Placements Ltd

Maidstone, Kent

Deliver day-to-day activities for Incident Management Request, Management Service Desk process, while following the documentation available to support these activities. Collaborate with service analysts across all GIS functions to...

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Technical Service Desk Analyst

Global Technology Solutions Ltd

Avon, England

We have an exciting opportunity for a Technical Service Desk Analyst to join a well established organisation in Bristol on a permanent basis. Experience: 4 years in similar role (MSP Experience Highley Desirable), driving licence...

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Service Desk Analyst

Liberty Group

Merseyside, England

£26,000 - £28,000 per annum

Pension scheme. 23 days Annual Leave, plus Bank Holidays. Cycle to work Scheme. Liberty Sense Awards employees are nominated by colleagues for living the Liberty values, those who win receive a high street voucher. YuLife, inclu...

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Service Desk Analyst - Global Law Firm - Up to £50K

Ryder Reid Legal Ltd

South East

Competitive salary

Fielding Service Desks calls, and either solving problems upon first contact or referring advanced problems and requests to the appropriate team member. Tracking customer calls and recording detailed and accurate information. Moni...

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Service Desk Analyst - Global Law Firm - Up to £50K

Ryder Reid Legal Limited

London, England

Negotiable

Ryder Reid Legal is looking to recruit an experienced and proactive Service Desk Analyst to join one of our prestigious, Global Law Firm clients on a permanent basis at their London office. The Service Desk Analyst will be respons...

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Service Desk Analyst - up to GBP42,000 - Hybrid - Canary Wharf

Involved Solutions

London, England

37000.00 - 42000.00 GBP Annual

Office 365 - Word, Excel, PowerPoint, Exchange/ Outlook, SharePoint, Teams. Active Directory experience. Windows 10 experience. Experience working in professional services. Customer Service experience. Strong communication skill....

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Junior Service Desk Analyst

Age Uk Group

London, England

£26,600 - £29,400 per annum

Competitive salary, 26 days annual leave + bank holidays + annual leave purchase scheme. Excellent pension scheme, life assurance, health cashback plan and EAP. Car Benefit Scheme, Cycle to Work Scheme and Season Ticket Loan. Tech...

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IT Service Desk Analyst

Cef - City Electrical Factors - It

County Durham

Salary negotiable

Act as the primary contact for IT-related incidents and service requests via various channels, including phone, email, and in-person, ensuring a prompt and efficient initial response. Log and track all incidents and service reques...

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Service Desk Analyst

Adria Solutions

West Midlands, England

Provide technical support within the ITIL framework and adhere to Service Management principles. Troubleshoot and resolve software and hardware issues within SLAs. Create and maintain knowledge articles to aid in issue resolution....

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IT Senior Service Desk Analyst

Bdo Uk Llp

Merseyside, England

Competitive salary

Provide ownership to expedite and resolve escalations. Champion several Digital products and technology areas, becoming the subject Matter Expert in those areas. Support on-boarding of new starters as their recognised buddy. Att...

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Junior Service Desk Analyst

Age Uk

London, England

£26,600 - £29,400 a year

Strong interpersonal skills with an ability to communicate effectively. Competent presentation skills. Good organisational skills, analytical, time management, problem solving, prioritisation and planning skills. Computer literate...

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Service Desk Analyst

Glide.uk

Birmingham, West Midlands

£24,500 a year

Acting as the first point of contact for Glide customers, responding positively, professionally and with empathy. Responding to customer incidents and requests, via telephone, email, live chat and social media, providing triage an...

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IT Service Desk Analyst

Hays Specialist Recruitment Limited

Merseyside, England

£150.00 - £155.00 per day

A couple of years of experience working as an IT Service Desk Analyst,. Skills in using a ticketing system (for example ServiceNow or ZenDesk),. Excellent communication skills in order to support users both remotely and face-to-fa...

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Junior IT Service Desk Analyst

Refresco

Kegworth, Leicestershire

Junior IT Service Desk Analyst 8:30am - 5pm Monday Thursday, 8:30am - 4pm on FridaysWhats in it for you? Competitive pay and bonus structure Career progression An opportunity to start your c...

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IT Service Desk Analyst - £27K

Robert Walters

Cheshire, England

£25,000 - £27,000 per annum

You will be responsible for assisting with 1st/2nd line helpdesk requests and device builds, providing support to head office and field based staff. You will be responsible for assisting with 1st/2nd line helpdesk requests and dev...

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IT Support Engineer / Service Desk Analyst / IT Technician

Awd Online

London, England

£32,000 per annum

Provide 1st line technical support to end users. Log and classify incidents and requests raised by the customer by telephone, email and via the Service Now chat function. Record calls from customers. Deal directly with requests an...

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1st Line Service Desk Analyst (Hybrid)

Vertex-It-Solutions

South East

£24,000 - £30,000 per annum

Act as the first point of contact for our clients IT requests and issues via phone, ticketing system and email. Diagnose and resolve 1st Line assigned tickets within target resolution times. Accurately classify and log tickets, k...

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Service Desk Analyst - 1st Line

Hays Specialist Recruitment Limited

Yorkshire and Humberside

£23,000 - £26,000 per annum

Joining an experienced team of IT Support colleagues, you will be provided with comprehensive Training on specific Products and manage user queries and technical issues which come through on a Ticket system. What you'll need to su...

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Service Desk Analyst

Pertemps Coventry

Meriden, West Midlands

£24,000 - 26,000 - Annum

We have an exciting opportunity for a 1st Line Analyst (Service Desk Analyst) to join our IT Service team in Meriden, CV7.In this role, you will be part of the team which is a single point of contact for all business users and the...

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Service Desk Analyst

York St John University

York, Lancashire

£25,138 to £27,979 per annum

The role will be responsible for being the first point of contact for ITS queries and for managing the resolution and escalation of these queries.Required Skills and ExperienceAs the front face of ITS, staff on the Service Desk ar...

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Service Desk Analyst (1st line)

Experis

London, England

Competitive

Accountable for the smooth running of the Service Desk. Assist all users with any logged IT related incident when called upon to do so. Accurately record, update and document incidents and requests using the IT Service Desk call l...

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Service Desk Analyst

Searchability

Derbyshire, England

First Line IT Support. Based Derby. Handling incoming support via phone, email and chat. Resolving technical issues promptly. Communication skills. Technical background. To apply please call or email. Good academic background in I...

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IT Service Desk Analyst

Phs Group Limited

Caerphilly, Wales

£23,795.20 plus additional benefits

Youll be supporting our end users with service requests and incidents, either via telephone, email, or our call logging system. Youll look after queries relating to system software, applications and hardware. Youll follow the c...

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Service Desk Analyst

Vacancy Filler

RSPB UKHQ - The Lodge , SG192DL

£29,200.00 to £31,347.00 per year

You will also assist the Senior Service Desk Analyst to carry out basic research and analysis of call trends identifying areas where service improvement or change is required and work with the Technology Customer Services manager...

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IT Service Desk Analyst

Phs Group Limited

Mid Glamorgan

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Service Desk Analyst/Engineer

Lts Resourcing Ltd

South East

£30,000 - £38,000 per annum

Triaging and responding to helpdesk queries as part of an ITIL L1 service management model. Managing the hardware stock and managing purchasing in collaboration with the Operations Manager. Assisting with license management. Liais...

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Telematics Service Desk Analyst

Msx International Limited

Gaydon, Warwickshire

£24,000 - £25,000/annum

Become an expert in the Connected Car Technologies. Oversee Global markets such as UK, USA, China, EU and Russia. Case Management; incident management, technical/hierarchal escalations, ticket handling. Investigations; product kno...

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