Account Manager

Global Partners Account Manager

Our client is a trailblazing global AAC (Augmentative and Alternative Communication) company and is on the lookout for an exceptional Account Manager to join their Global Partner Team and report to the Head of Global Partner Sales. Their cutting-edge technology gives a voice to those with limited speech, positively impacting the lives of people with disabilities worldwide. As an Account Manager, you will be responsible for managing key accounts across the globe.

To be successful as an Account Manager, you should be able to manage, develop and grow your accounts with strong account management plans, ensure client satisfaction by listening to their needs, and deliver products and services that meet or exceed their expectations.

All around the world, their products, accomplishments and aspirations are a reflection of the teams’ values: passionate, caring, empowering, achieving together and enabling change.

This is a hybrid role based in the Malvern office, with the requirement to come into the office once a month as a minimum. The salary for this position will be determined based on the applicant's education, skills and experience.

How will you be making a difference?

• Identify opportunities and support their partners in developing and achieving sales growth in their markets.
• Seek new markets and partners for sales growth and development and build and deliver robust go-to-market plans.
• Deliver excellent customer service and achieve sales targets in key markets.
• Conduct professional and informative sales presentations and product events including product information days with different client groups.
• Learn about their partner's markets in detail, particularly funding channels, competitors and competitive products and assist in identifying areas of improvement.
• Regularly provide feedback about opportunity pipeline and report on key account plans.
• Provide feedback to R&D teams to promote product development of existing and new product ranges.
• Provide market intelligence to identify product and service improvement areas.
• Attend industry conferences to network and develop industry expertise.

Essential Qualifications/skills/experience

• 2+ years’ experience as an Account Manager or relevant sales role or knowledge and experience of AAC and assistive technology.
• Experience in managing multiple account portfolios.
• Willingness to understand and be compassionate towards the needs of AAC users.
• Excellent communication, interpersonal, and negotiation skills, enabling effective interactions with clients and internal teams.
• Excellent customer service skills.
• Possession of a full, clean driving license to facilitate travel for client meetings and business needs.
• Ability to use all Microsoft Applications including Outlook, Excel and Word.
• Excellent presentation skills.
• Confident communicator and a keen interest in relationship building.
• Strong work ethic.
• Highly proficient with technology.
• Proactive and ability to maintain an upbeat and positive attitude at all times.
• Good time-management skills with a problem-solving attitude.
• Highly motivated and able to work in a self-directed, fast-paced entrepreneurial environment.

Useful Qualifications/skills/experience

• Degree or equivalent experience in business development.
• The ability to speak another language.
• Clinical background (either Speech and Language or Occupational Therapy).

Why join Our Client?

They are positive and inclusive about making adjustments, providing flexible working, and encouraging all staff to engage in a diverse range of year-round learning and personal development opportunities. In addition, you will work alongside highly motivated colleagues in an environment of strong teamwork whilst also having fun. This is a hugely rewarding role and a career to be proud of where every day you will go home knowing you made a positive difference in the lives of disabled people.

Rewards and benefits

They give so much in return. In addition to your competitive salary, private medical insurance, and a whooping 25 days of holiday plus public holidays, they will shower you with perks, including:

• Dress: They want you to feel comfortable in the office, smart casual is perfect.
• Food: You can find free healthy office snacks in the kitchens.
• Hybrid working: Laptop and home working IT kit provided.
• Flexible work schedule: Balance is key to innovation, and they want to make sure you are at the top of your game with a schedule that will work for you (prior agreement from your line manager is required).
• Give back to the community: Each year every member of staff will get the opportunity to spend one paid day volunteering for a good cause of their choice.
• You, their best asset: They believe in investing in you and your development. Stay with them and grow with them! They will reward you with more holidays for your long service!
• Wellness: Stretch away the stress every morning with online trainers, available via a cooperative perk website or hit the gym. They provide gym discounts too!
• Wellbeing: You gain unlimited access to a benefit and Wellbeing app Yulife, providing store discounts and wellbeing services.
• Mental health: You will have access to the 24/7 Employee Assistance Programme for a wide range of support, advice and resources about Family, Health, Life, Money and Work.
• Peace of mind: Every employee benefits from a company pension, group life assurance, and income protection.
• Fun: Complimentary theatre and cinema tickets to Malvern Theatres. They organise many free social events including team outings and get-togethers.
• Eco-friendly: You can sign up for a cycle scheme (save 25%-39% on a new bike or E-bike by cycling to work) or lease an electric car through a salary sacrifice scheme after 2 years of service.
• Bonus potential: They work hard and recognise that with a discretionary annual bonus.
• Finances: Enjoy a wide variety of savings and discounts with Corporate Perks. You can save on electronics, food shopping, fashion, fitness, entertainment and all things travel.

Commitments

Our client is committed to fostering an inclusive and equitable work environment where every individual's unique background and perspective are valued and respected, but how are they doing it?

They are proud to have been awarded Disability Confident Employer status by the UK Government’s Department of Work and Pensions. They are also the Founding Partner of Purple Tuesday.

They are committed to ensuring that their recruitment practices are barrier-free and as inclusive as possible. This includes making adjustments during the job application process and throughout your future career.

With our client it’s not about fitting in – it’s about adding to their culture. Their diverse team brings together unique talents and inspires each other to create amazing products that reflect the diversity of their users and customers.

They would love to hear from you

Their ever-evolving team powers the business across the world and brings the next generation of AAC solutions to life. Together they experiment, innovate and create across the full product lifecycle. In a collaborative and close-knit culture, they support each other to search for better. They support their community and contribute to a sustainable future for the business and the planet.