Admin Officer With Reception Duties

Administrative Officer, Reception Duties, Temporary, £11.99

Your new company
A non-departmental public body is looking to recruit an Administrative Officer with Reception duties on a temporary basis to provide administrative support.
Your new role

Maintain hard copy files and electronic databases in line with company policies and procedures.

Document all client interactions on the computerised database system, electronic files and a paper-based filing system as directed by management.

Ensure the accuracy of client information

Collate and present information at the request of management.

Ensure confidentiality and data protection regulations regarding all sensitive and personal information are maintained at all times (both in and out of working hours).

Function as a first point of contact for individuals accessing the company, both in person at the office and over the telephone.

Develop a detailed and accurate understanding of the services and support delivered by the company.

Respond to and resolve client queries over the telephone and face to face in the reception.

Provide client support by checking documents and providing advice and guidance.

Accurately record messages and/or refer client calls to senior members of the team.

Record and process Individual Client Consultation forms and incoming documentation in line with policies and procedures.

Draft correspondence to clients and third parties in order to provide or seek additional information in relation to individual applications.

Provide administrative support to the Client Services function and wider organisation.

What you'll need to succeed

Dealing effectively with client/customer queries in person and by telephone.

Maintaining both electronic and paper-based office administration systems in line with organisational policies and procedures.

Using the following elements of the MS Office package in a business context: Word, Excel, Outlook

Updating and utilising an electronic database to generate reports and information for specific business purposes

Drafting formal correspondence to a third party demonstrating a high proficiency in written English

Processing information and accurately recording on different portals (both digital & paper-based files)

What you'll get in return

£11.99 hourly rate

Full time hours

3 month temporary contract

Holiday entitlement of 25 plus 12 bank holidays

Online timesheets with weekly pay,

Access to retailer discounts,

Access to thousands of learning and development courses

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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