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SalaryExciting Opportunity: Admin Officer in Castlecourt
Position Overview:
- Job Role: Admin Officer
- Location: Belfast City Centre
- Start: 08/04 – 10/04 – 15/10 – 17/10
- Pay: £12.36 per hour
- Working Pattern: Training times will be 09:00 to 17:00 each day, and be paid at a basic 37 hour week ( Post is based on an 8am to 8pm working pattern Monday to Friday and a requirement to work every fourth Saturday 9 am – 5 pm. Jobholder will be required to work a variety of patterns between 8am and 8pm)
- Length: 51 weeks with a possibility of extension
Main Duties:
Working within this Department in the Northern Ireland Civil Service, as part of a Flexible Resource Team,this role will deliver services for vulnerable customers who are based in Great Britain and who are seeking assistance with Universal Credit (UC). . The role will primarily be an element oftaking initial verification action on specific social rented sector cases to enable UC customers rent to be verified following the annual rent change in April. It is likely that this work will change from the beginning of June when staff will move to another area of UC work. At this stage there is a likelihood that some inbound and/or outbound telephony will be involved in the role and full training will be provided.
Main duties and essential skills may include, while not limited to:
• Excellent customer service skills;
• Strong call-handling attributes;
• Effective verbal and written communication skills;
• Ability to build rapport with colleagues and customers;
• Ability to work within and contribute to a team environment;
• Ability to work accurately within specific deadlines and to achieve relevant targets;
• Basic IT skills / computer literacy with an aptitude for learning new systems;
• Organised with good time management skills;
• Excellent interpersonal skills;
• Excellent work ethic with a desire to personally develop; and
• Excellent attendance and time keeping.
These roles are full-time, office based. Working from home may become available in the future
Essential Criteria: To be successful in this role, you should have:
- Excellent IT skills, including the use of Microsoft Word and Excel.
- Good communication skills.
- 5 GCSEs, including both Maths & English (or Level 2 equivalent).
- Basic Access NI Check.
How to Apply: If you’re interested in this exciting opportunity, please apply via the job link. Alternatively, you can send your CV to Jack.knox@therecruitmentco.uk
