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SalaryWe are currently recruiting for AO's based in Belfast city centre ( Castle Court ). The successful candidates will be required to start once the vetting paperwork and ANI completed.Start dates: 8th,10th 15th or 17th AprilDuration: up to 51 weeksHours of work: Full time 37The contracted hours are 8am - 8pm Monday – Friday and every 4th Saturday on a rota basis. However, at present staff are working various shift patterns between 9.00 – 5.00 Monday to Friday.Rate of pay: £12.36ph
Key Responsibilities:
Working within Department for Communities in the Northern Ireland Civil Service, as part of a Flexible Resource Team,this role will deliver services for vulnerable customers who are based in Great Britain and who are seeking assistance with Universal Credit (UC).?.?The role will primarily be an element of taking initial verification action on specific social rented sector cases to enable UC customers rent to be verified following the annual rent change in April. It is likely that this work will change from the beginning of June when staff will move to another area of UC work. At this stage there is a likelihood that some inbound and/or outbound telephony will be involved in the role and full training will be provided.
Main duties and essential skills may include, while not limited to:
• Excellent customer service skills;
• Strong call-handling attributes;
• Effective verbal and written communication skills;
• Ability to build rapport with colleagues and customers;
• Ability to work within and contribute to a team environment;
• Ability to work accurately within specific deadlines and to achieve relevant targets;
• Basic IT skills / computer literacy with an aptitude for learning new systems;
• Organised with good time management skills;
• Excellent interpersonal skills;
• Excellent work ethic with a desire to personally develop; and
• Excellent attendance and time keeping.
These roles are full-time, office based.? Working from home may become available in the future.
Sickness/Absence:
Due to the nature of the training, full attendance is important during the training period, noncompliance may lead to your assignment being ended early. Emergency leave will be considered on a case-by-case bases.
This is a long-term assignment, successful candidates will remain office based for the first 6 months of the assignment, the option to work from home may become available after 6 months and depending on performance.
Essential Criteria applicants must have:
- five GCSE/GCE passes (at A, B or C) with Maths and English.
( Proof of certs required )
- Excellent IT skills, including use of Microsoft Word and Excel.
- Excellent communication skills.
- Proven ability to use own initiative.
Please send your CV via the link or to
