- Answering incoming calls and directing them to the appropriate parties.
- Taking and processing orders with accuracy and efficiency.
- Updating and maintaining the accuracy of the database.
- Handling customer queries and providing timely and helpful responses.
- Collaborating with other team members to ensure smooth office operations.
- Proven experience in an office-based customer service or administration role.
- Strong system skills and proficiency in database management.
- Excellent communication skills, both verbal and written.
- Ability to multitask and prioritise work in a fast-paced environment.
- A proactive approach to problem-solving and query resolution.