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SalaryJob Description Title: Administration Officer / Process Mapping Specialist
Responsible to: Business Support Manager
Hours: 37.5 hours per week
Appointment: Permanent Full Time
• Growing Business with great benefits
• Modern working environment
The Company Qualitymark Protection has been actively safeguarding consumer investments in home improvements for over 26 years. In this time, we've helped the home improvement industry raise installation standards, strengthened our vetting & accreditation procedures and provided consumers with quality financial protection. Qualitymark has issued over 1,000,000 Policies.
Based in contemporary offices on the edge of Chorley, Qualitymark Protection is offering a career with opportunities. We are a business building a future for our employees through diverse investment and continued ambitious growth.
Role Purpose
To contribute to a professional and effective administrative function within the company. A strong focus on attention to detail and following documented controls and processes. To support the management team to effectively document process and workflows in a simple and easy to understand way. To ensure our customers remain financially secure, have a satisfactory credit history and comply with industry guidelines to continue providing Insurance Backed Guarantees to consumers.
Principal Accountabilities
• Collaborate with management to create new processes and document them for future reference.
• Document existing processes and devise visual workflows.
• Develop clear and detailed process maps as required.
• Identify process risks and issues and make suggestions to improve process controls.
• Undertake a variety of administrative tasks to support the business.
• Utilise a variety of information sources to 'sign off' our customers as compliant with insurance and industry standards.
• Professionally and effectively handle telephone calls and enquiries.
• Establish and maintain positive relationships with colleagues, customers and others.
• Represent the company as an honest, knowledgeable and conscientious ambassador.
• Help maintain a safe environment for staff, visitors and other third parties through due diligence and compliance with health and safety and operational policies.
• Undertake any other duties in order to meet personal, team and organisational objectives following consultation.
Required Skills and Experience
• Competent skills in Process Mapping and creating work instructions.
• Strong analytical skills.
• Excellent attention to detail.
• Excellent communication skills.
• Confident in using multiple data entry systems.
• Confident in using excel and working with spreadsheets.
• Knowledge of working within a regulated FCA environment would be advantageous.
The successful candidate would undertake a dual role undertaking administrative tasks and supporting with Process Mapping & process re-engineering as required by the business.
Values and Behaviours
1. We must treat all people (including customers, colleagues, suppliers, and the wider stakeholder community) with respect all at times.
2. We will not accept rude behaviour from customers, employees, suppliers, and stakeholders at any time.
3. We will only employ, and continue to employ, employees and engage with suppliers who display openly the personal characteristics of humility, honesty, enthusiasm, respect, positivity and a 'can do' attitude.
4. We will seek opportunities (at least annually) to identify employee training needs (and wants) and wherever possible and practicable, provide time and resource to accommodate these needs (and wants).
5. We shall be very careful in our recruitment and maintenance of 'customers' (customers here being defined as 'any body corporate or otherwise paying regular fees to the company') to ensure, wherever possible, that these customers share these 'values'.
6. We shall, at all times and in all decision making, try to ensure the best possible outcomes for our clients and consumers in every action we take.
Why join us:
Fantastic opportunity to join an insurance broker in its formative years and play a key role as it grows
37.5 hours / week (08.30 - 17:00, Monday - Friday)
25 days paid leave + Celebration day. (plus Bank Holidays)
4% contributory pension, or matched up 6%
Onsite parking
Easy access to M6, M61 and M65, motorways
Salary: £24,000 per annum.
