Administrator, Client Admin Team

As an Administrator in our Client Admin Team you will be part of a supportive team who provide an outsourced administrative function to our clients' Employee Share Incentive Plans

Whilst part of a larger operations team overall, you’ll be part of a small Client Admin Team, focussed on your development, training and well-being.

The role is full time, Monday to Friday with NO weekend, bank holiday or evening working. It is based in our City Centre office in Leeds just a few minutes walk from the train station & on several main bus routes.

What you'll be doing:

• Administration of Share Plans
• Prepare and organise mass mailings to participants
• Maintain a schedule of key activities under the Plan
• Liaise with other internal staff/departments and the contacts at the client company
• Escalate all client related issues
• Deal with telephone/written/e-mailed enquiries, requests and any potential complaints 
• Complete any Complaint Action Forms and Incident Reports 
• Produce monthly and ad-hoc reports to clients, including missing payments reports
• Clear any cash differences highlighted by the regular bank account reconciliations
• Validate BAU balances as detailed on the bank account reconciliations
• Respond to calls referred by colleagues in our contact centre team

What we're looking for:

• Strong written and verbal communication skills
• A passion for customer service and a desire to resolve queries
• Excellent problem-solving skills, with great attention to detail
• Great working knowledge of Microsoft Office, especially Outlook and Word with the ability to use multiple different systems at one time
• An ability to identify your own areas for learning and self-development, whilst taking responsibility for your own performance

About Link Group & the team
Link Group works in partnership internationally with almost 7,000 clients including asset managers and investors, business managers, asset owners, trustees, issuers and borrowers.  We provide the infrastructure through which assets are secured or deployed in both regulated and unregulated markets.

We offer industry-leading shareholder services through Link Market Services to a wide range of corporates, issuers and business managers. We are the largest UK share registrar providing services to more than 1,300 companies large and small across the UK.
We administer share plans for over 200 clients and have worked on more than 50% of UK IPOs since 2005. Our unique place in the market, combined with our partnership and relationship management approach, enables us to play a vital role in connecting issuers with 5 million shareholders around the world.

What’s in it for you?
•   A competitive basic salary, holidays, pension scheme, life assurance and plenty more
•   Weekly huddles, monthly 1 to 1’s and reviews
•   Appreciate website, Monthly Awards, Departmental Thank you emails and Townhall meetings for recognition
•   Departmental welfare representative and committee
•   Skills based remuneration programme
•   Team events
•   Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology

What we hope you’ll do next
Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion and we’re committed to creating an inclusive environment for all employees.

Candidates must have the relevant work rights to be considered for an opportunity at Link Group. Successful applicants will be required to complete background screening prior to commencement of employment.