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Form of workSales Administrator - Manchester – Hybrid (1 day a week WFH)
WHO ARE WE?
Are you looking to build an exciting and dynamic career at a company with prestigious blue-chip clients and international reach? Dye & Durham, a leading global provider of cloud–based software and technology solutions, is focused on an unwavering commitment to customer excellence and to the personal and professional growth of its employees.
Dye & Durham provides critical information services and workflows used by clients all over the world to manage their process, information and regulatory requirements. The company offers rewarding opportunities for those with legal, tech, financial services and sales expertise. With clients that include major law firms, financial service institutions and government organizations in Canada, the United Kingdom, Ireland, South Africa and Australia, a fulfilling career awaits you at Dye & Durham.
WHAT WILL YOU DO?
Working as part of the Sales team to ensure timely collection of payments and managing workflows, you will speak with a variety of customers, including solicitors and homeowners to collect payment for services we have provided to them. You will provide a high calibre of professional customer service whilst also maintaining a high level of accuracy.
- Daily call management – initiating daily calls, documenting call outcomes and follow-up scheduling.
- Order management – access orders, process BACS payments, validate customer payments, create new orders and manage special cases.
- Refund processing and manual payments
- Effective internal & external stakeholder management and communication
- Working to internal Key Performance Indicators (KPI’s) and agreed Service Level Agreements (SLA’s)
WHAT DO YOU NEED TO BE CONSIDERED?
We are looking for a motivated and detail-oriented individual with excellent customer service skills to join the team. You don’t need to have a huge amount of experience or be confident using specific tools, but you will need;
- Personable approach, with an excellent phone manner. You need to be able to communicate effectively with solicitors, homeowners and internal stakeholders
- Great written and verbal communication skills
- Motivated to learn – able to pick up processes and new software/tools quickly
- A level of project management skill
- Great attention to detail
WHY WORK FOR US?
At Dye & Durham we strive to be visionaries! As a leader in our field, we ensure our employees are ready for the next challenge in their journey with us by offering internal and external training opportunities. We offer competitive salaries and a whole host of benefits including healthcare, pension, company discounts, wellness programs, and paid days off to move house or volunteer for your favourite charity.
Do you share our DNA?
- We ask how tomorrow can be better than today
- We are passionate about solving our customer's challenges
- Our ideas break boundaries
- We value different perspectives and encourage dialogue
- We take ownership and celebrate together
WHAT NEXT?
Hit apply and your application will be reviewed by our talent acquisition team who will contact you directly.
Please note that this position is subject to background and reference checks.
Dye & Durham is an equal opportunity employer. We provide opportunities without regard to race, colour, religion, sexual orientations, gender identity, national origin, marital or family status, disability status or other applicable legally protected characteristics.
Job Types: Full-time, Fixed term contract, Graduate
Contract length: 12 months
Benefits:
- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- Life insurance
- Paid volunteer time
- Private dental insurance
- Private medical insurance
- Referral programme
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Manchester, M15 4NJ: reliably commute or plan to relocate before starting work (required)
Work authorisation:
- United Kingdom (required)
Work Location: In person
