In this role, with the support of a management team of 5, you will lead your team of 50 passionate ambassadors, to deliver customer loyalty and profit targets through an unsurpassed customer experience.
Reporting to the Centre Principal, you will be a key member of the Porsche Centre West London leadership team and more broadly the Porsche Retail Group management team.

Day to day you will:

• Organise, direct and control activities of the Service staff and administrative support to achieve targets, plans and budgets
• Plan, manage and control the service budget, reviewing on a monthly basis, highlighting areas of concern to the Centre Principal.
• Provide guidance, training and motivation to staff to improve their performance with emphasis on customer follow up, service presentation and product knowledge.
• Take ownership for personal development needs in anticipation of Business requirements
• Be proactive in maintaining person, team and dealership professional standards of presentation, implementing improvements where necessary.
• Develop and present a business plan to the Centre Principal on a quarterly basis considering all aspects of the business for the overall improvement of the department.
• Monitor and review Customer Satisfaction on a monthly basis highlighting areas of improvement and implementing for a consistent improvement for the future.

You will ideally have 5 years experience in a large retail automotive aftersales environment, representing a premium mark.

You should be able to demonstrate innovative thinking and be able to knowledgably articulate the operational drivers of a sales department. You must also have the capability and credibility to lead and drive sustainable change in this key growth area of our business.

You should possess strong levels of drive, determination and enthusiasm; and you will be a skilled and adaptable communicator at all levels in the business. You should be able to demonstrate a proven track record of the premium automotive industry.

Formed in 2003, Porsche Retail Group is a wholly owned subsidiary of Porsche Cars Great Britain.

We are one of the largest Porsche Dealer Groups in the UK. The Group includes two Porsche Exclusive Flagship Dealers (Hatfield and Mayfair), one of only three Classic Porsche Partner Centres in the UK (Hatfield) and the only 918 Spyder specialist Centre in the country (Reading). Our fourth and fifth Centres include Guildford and West London who are the largest New Car Sales and Service Centres (respectively) in the UK.

The Porsche Retail Group network is also made up of a Parts Distribution Centre at Beenham, West Berkshire, Porsche Central Operations based at the Porsche Retail Group and Porsche Cars Great Britain Headquarters right next door to Porsche Centre Reading.

Our culture: Owning a Porsche is an experience like no other. Every customer’s experience, from purchasing to ownership, must reflect the excitement and outstanding experience of driving a Porsche. Above all though, driving a Porsche is fun - this is reflected in our culture and people. Discover if you have the Porsche DNA with a career at Porsche Retail Group.

Equal Opportunity Employer

PRG is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, age, religion, sex, sexual orientation, gender identity / expression, national origin, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.

We're looking for the very best and brightest to join our family of proud, passionate enthusiasts at Porsche Retail Group for what promises to be an incredible journey as we respect our history and embrace our future.

If you can demonstrate the skills and experience we are looking for, are looking for a challenging and rewarding career with a premium brand, and would love to join our team and shape the future of our Company then please apply at the link below, attaching a copy of your CV.

Due to the high volume of applications we generate for our vacancies, we are regrettably not able to send a personalised reply to every applicant. However successful candidates will be contacted no later than 2 weeks after the closing date: 11/12/2023